Service Operations Dispatcher (f/m/d)

Working as a Field Operations Dispatcher as part of Service Operations department in the region AT++ which includes Austria, Hungary and Switzerland. Together with colleagues from many different countries your task is to schedule the jobs for service technicians on a daily, weekly, monthly basis in accordance with the approved global process instructions, business rules and your own best knowledge. You will streamline the workload and efficiently handle things impacting the plans, to ensure the flow of work will be stable and technicians will have work to do. It is also your responsibility to ensure that the service technicians are always supplied with the material they need for their service activities. Fault planning and troubleshooting is also an important part of these activities, to keep the turbines running and the region powered. Be a part of the build-up of renewable energies in Central Europe.

Your responsibilities:

• Balance all assigned Portfolio orders to ensure minimum downtime and maximum productivity
• Ensure service crew composition is up to date and adjusted to cover demandTools, parts & services are planned and monitored on time and confirmed available at storage location before crew mobilization
• Crew schedules are managed on a day-to-day basis
• Service schedule is aligned with the obligations in service contracts
• On time communication to crews and partners is guaranteed
• Participate in periodic improvement activities to improve KPls and PPIs related the role
• Interdepartmental communication

Your qualifications:

• Previous experience in a similar role desirable
• SAP and/or Salesforce experience beneficial 
• Proficiency in MS office suite of programs
• Knowledge of LEAN principles
• Fluent German and very good Englisch language skills

Your competencies:

• Technical and planning framework understanding (training will be provided)
• Thinking and acting in processes
• High degree of flexibility (working in changing environment)
• Interpersonal skills
• High communications skills 
• Safety awareness 
• System user of MS Office, SAP and Salesforce beneficial, however training will be given

What we offer:

We offer an exciting chance to engage with our colleagues and customers on a wide range of projects within our Service department. You will work with long-term projects for the future of our Service business - which is one of the most exciting growth areas in the company. 
Vestas are a global leader in service and you will be involved in some of the most complex and exciting projects that exist in the industry today. It's a busy and ever-changing environment where no day is the same.  You will work in an open and flexible environment with skilled and positive colleagues who are prepared to assist when needed.
You will be based at our office in Vienna or Zistersdorf with occasional travel within Austria and Germany.

The actual salary is significantly higher than the minimum salary stipulated in the collective agreement (minimum salary stipulated in the collective agreement for the metal industry for job group III in the 1st year: €37,361.66. (annual salary) - years of employment in the same job group also increase the minimum salary).