Technical Support Operator

Are you interested in Offshore Technical Support Operator role? 
Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an Industry leader within the Technical Support department in NCE!  

Region NCE > NCE Service > Offshore Troubleshooting NCE

Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units. Providing direct support to service technicians in troubleshooting and repair tasks, Software focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.

Responsibilities
Your main responsibilities will be:

• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis 
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions. a. Advanced remote troubleshooting
•  Support on Technical planning tasks with ERP System (SAP) c. On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician

Qualifications

• Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical)
• Full authorization on the Vestas V164 Turbine (preferred)
• Engineering background would be beneficial
• Experience in the field in troubleshooting or other technical experience with the different Vestas turbines
• Advanced PC skills - SAP, Microsoft office suite
• Good knowledge of WTG control systems
• Strong communication skills in English, both oral and in writing

Competencies

As a person, we believe you have/are:

• Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team
• Ability to organize and prioritize tasks
• Ability to work both with limited supervision and as a part of the team
• Good pragmatically and problem-solving skills
• Affinity to work within different systems to analyze root-cause and document solutions
• High attention to detail and a solid commitment to quality

What we offer
You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information
Your work location will be in GB, Warrington. 
Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 
All inquiries are treated confidentially.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.