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Vestas Factory

Customer Relationship Manager (f/m) 
AT, Vienna | Professional | Full-Time 
| ID: 5859 

You are enthusiastic about customer service?  You understand, that it takes a lot of commitment to build and nourish relationships with your customers? You are eager to take up the challenge to work in the renewables energy sector and be part of an international company? Then take a look at Vestas!

 

Service > Service EEA >Austria ++

The Customer Relationship Manager (f/m/d) is the driver of efficient and with commercial focus managed Contract Execution and Customer Relationship Management for our customers.

You ensure cooperative and well aligned interfacing first to Service Sales, but also to Sales and Construction and owns the contract handover to the Service Backoffice and Field Service.

You support the Site Planning Support organisation with the needed information about all daily customer requests and specific contract data that is needed to understand the scope and exclusions of the contracted scope of deliveries. You are the reliable link between the customer and the internal departments that contribute to the issue resolution if individual customer cases.

Further you strive for profitable growth and "share of wallet" increase to get the highest revenue out of installed Vestas and Multibrand turbines of your customers.

 

Responsibilities

  • Understand the specification of the service contract and be responsible to facilitate flawless contract handover from Sales & Service Sales and Construction to Backoffice and Field Service
  • Be responsible for the increase of revenue for own customer portfolio, developing standardized and individual Service Offerings for the customers and support the implementation of newly launched service concepts and covering the whole sales process including execution until invoicing
  • Ownership of the customers service experience including Customer Loyality Service Score
  • Receive, understand, analyze and register all requests from customers, monitor the operational variables and check reports for each wind farm operation assigned in order to assure reliability of the information gathered
  • Drive and sufficiently understand the solution of technical incidences, contract claims and project management issues - internally or externally - suggest remedial actions and communicate to customer in order to satisfy customers' needs. If appropriate defend Vestas position and convince customer
  • Control and distribute operation documentation, manuals, contracts and compliance procedures internally in order to assure reliability of the information gathered
  • Support and validate the billing and payment process for each wind farm operation assigned in order to assure reliability of the information gathered and compliance of financial procedures. Manage overdue receivables reduction

 

Qualifications

  • German & English language skills mandatory, Czech/Hungarian appreciated
  • Commercial & technical education, university degree (preferred) or at least Handelsakademie or Höhere Technische Lehranstalt - plus proven combined technical & commercial occupation for several years
  • Being already exposed to customers for several years including contract negotiations and claim handling experience
  • Computer literate, MS Office mandatory / SAP/ERP appreciated
  • driving license B and readiness to travel 35%

 

Competencies

  • Motivated, persevere, reliable and resistance tolerant personality
  • Interpersonal skills / teamplayer
  • Willingness to travel
  • Self organised & stress resistent
  • Customer oriented
  • Problem solver / complaint management / assertiveness / great organizational skill

 

What we offer

A team of skilled and committed colleagues who are all enthusiastic about wind energy

The opportunity developing a career within a very exciting industry in a global company

According to collective agreement metal industry a minimum of 2058,68 € per month plus market-compliant additional overpay depending on qualification and experience

Flexible work time

Home Office (up to 4 days a month)

 


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 105 GW of wind turbines in 80 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 

Together with our customers, Vestas’ more than 24,500 employees are bringing the world sustainable energy solutions to power a bright future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.