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Team leader CSM

Requisition ID:  27743
Location(s): 

Videbæk, Region Midtjylland, DK

Work experience:  Team Leader
Type of position:  Full-Time
Job Function: 

Vestas Factory

Are you a team-oriented person with a holistic and positive mindset and great interpersonal skills? Are you someone who is enthusiastic about sustainable energy solutions and is motivated to protect the environment? If you are interested in becoming our next Team Leader, then Vestas have the opportunity for you!
 
EVP NCE  > Service Nordic > CSM, Denmark
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work.

The Service Department at the Videbæk office is responsible for service, service sales and maintenance of the wind turbines within Denmark. As a Customer Service Management (CSM) Team Leader, you will have an important role in supervising a team of 8-10 employees, who are responsible for our customer relationships. The Service is a growing area within Vestas, and you will be involved in an exciting journey.
 
Responsibilities
The Customer Service Management team is responsible for the relationship with our customers, to ensure the required service level and make sure we deliver according to our goals.
As the CSM Team Leader it is your role to have the overview and ensure the right prioritisation, as well as ensuring that the team has the right level of knowledge and understanding.
Furthermore, your tasks will be:

  • Follow up and report on results, risk, and opportunities
  • Participating in customer meetings
  • Direct and participate in projects within Denmark and other countries within the region
  • Daily management including recruitment of new team members, development of individual members of the team and the team as a whole
  • Taking care of escalated matters, handle communication within, to and from your team

 
Qualifications
On a professional level you recognise yourself in the following:

  • Experience from Sales or Project Management
  • Experience from contract management and development of customer relationships
  • Proven skills in delivering on budget and delivering a good customer experience in a cost-efficient way
  • Experience with CRM systems, contracts, and ability to meet customers' expectations
  • We expect the right candidate for this role to have experience from sales or project management and have a mindset for developing both people and business

 

Competencies
Since this role is partly operational it is important that you thrive in a fast phase environment where you will be expected to show good examples in internal collaboration, networking, and execution. You are a skilled leader with the ability to motivate, guide and develop people with various experience and competence levels.

Furthermore, it would be beneficial you can nod at the following:

  • Systematic, organised, action-oriented and good at problem-solving
  • Solid communication and negotiation skills with the ability to connect with various stakeholders both internally and externally
  • Good financial and legal understanding, with the ability to get involved in complex technical and contractual issues
  • You maintain focus under pressure and are able to handle peaks and a heavy workload, able to take initiative and self-motivated
  • Good verbal and written communication skills in Danish and English, knowledge in other Scandinavian languages is meritorious

 
What we offer
We offer a job with meaning where you will get the opportunity to contribute to solving one of the most important global issues of our time - ensuring a more sustainable future.
We have an eclectic mix of experience and skills, working together to make Vestas' vision a reality. Join Vestas and you will find yourself working in a spirit of worldwide collaboration while enjoying the knowledge that you are making a positive difference.
We offer an exciting job with great opportunities for professional and personal development in an inspiring environment where we place great value on initiative, responsibility and the right balance between creativity and quality in all solutions. Our working environment is informal.
 
Additional Information

Application date will be the 12th of Augut 2022. Applications will be reviewed on an ongoing basis, but please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

 

Start date will be the 1st of September 2022 or after mutual agreement.

 

For further information please reach out to CSM Manager Pernille Lyngby Povlsen at +45 52 21 10 21


BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link.

 

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.