Service Customer Agent

Do you want to be part of the energy industry's global partner on sustainable energy solutions, with a tight focus on safety and quality standards? Do you have a desire to work collaboratively with the ability to motivate team members? If so, Vestas may have the opportunity for you!

Region NCE and Global Offshore > NCE > SERV ONS NW DK_BNL Customer Agents

Our Customer Service Management (CSM) comprises of the Service Customer Managers, Service Customer Agents and Technical Customer Agents. You'll work in a fast-paced, dynamic environment, collaborating with Planning, operations, and finance departments. 
As an Agent you will work in an international team with three locations in Denmark, Belgium and the Netherlands. We are looking for a colleague who will be based in our office in Denmark, Videbæk, Herningvej 5-7.

Responsibilities

• Handling incoming calls, emails, and customer requests. Managing daily customer-related tasks and ensuring all communication is documented in CRM
• Maintaining strong operational relationships with diverse customer groups
• Interpreting and applying contractual requirements accurately
• Preparing for, participating in, and following up on internal and external meetings, including required travel
• Coordinating closely with the planning team and directing requests to relevant departments
• Keeping customers informed on the progress of planned and unplanned service activities, including potential delays. Supporting mass communications and customer specific correspondence
• Following up on overdue receivables and providing updated information on payments, open items, and non billed items
      

Qualifications

• Proven experience in customer support and building long‑term client relationships
• Strong understanding of internal sales and administrative processes; finance education or relevant experience is an advantage
• Proficient in English and Danish, both written and verbal
• Advanced skills in MS Office
• Experience working with CRM systems (e.g., Salesforce)
• SAP experience is an advantage
• Basic knowledge of contracts

Competencies

• A positive, can‑do attitude with strong motivation to deliver excellent customer service
• Reliability, teamwork, and support for smooth daily operations
• Strong attention to detail, good organization, and high-quality work standards
• Solid financial understanding, including basic knowledge of pricing models and billing structures
• Ability to diagnose issues quickly (billing errors, system faults, monitoring problems)
• Quick adaptability to changing policies, tools, or technologies and ability to work under pressure
• Effective communication and cross‑functional collaboration (technicians, dispatchers, finance), with a process‑oriented and solution‑focused mindset

What we offer
We offer the great opportunity of joining a skilled team within an international environment, that plays an important role in guiding the energy transition. You can expect to join a team that supports you and is always open for new ideas within a discussion-based culture. You will play a crucial role in fulfilling the short-, mid-, and long-term objectives of our region.

Additional information
Work location: Vestas' office in Denmark, Videbæk, Herningvej 5-7.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 03.04.2026.

Our commitment to a fair hiring.

 At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

 
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

 
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

 
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.