Customer Service Engineer

Do you want to be a part of a greener future? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join Vestas.

    
Region NCE > SBU NCE Service > CSM, Denmark

This function handles technical interactions with our customers, such as technical errors or service appointment related questions. As a Customer Service Engineer you will bridge tasks to other of the teams functions, as well as bridge to specialists when required. The team consist of CSM (Customer Service Managers) handling our larger customers and CSA (Customer Service Agents) providing back office work. You will assist to provide fast and direct interaction with customers and other third parties and define priorities when topic is addressed internally.

Responsibilities

• Coordinate customer requests in alignment with internal departments (e.g., Service Execution)
• Receive and assess technical inquiries and feedback from customers; determine complexity and direct to appropriate internal contacts
• Collect Customer Information Sheets and Continuous Improvement Measures
• Gather feedback and reports to address customer complaints (e.g., turbine performance issues)
• Create work orders in Salesforce to support service execution
• Troubleshoot turbine issues remotely using support systems (e.g., SCADA) and connect customers with relevant internal experts
• Respond to customer inquiries regarding service appointments. Assist customers in understanding turbine error codes

Qualifications

We value motivation and willingness to learn over formal qualifications. Recent graduates are encouraged to apply. However, the following background is advantageous:

• Education or experience in industrial electricity, electronics, IT, or engineering
• Familiarity with Microsoft Office and experience in a customer service environment, where emphasis is on a professional relationship with the customer in both action and communication
• Prior exposure to the wind energy sector is a plus, but not required

Competencies

• Effective communication skills and ability to manage diverse internal and external stakeholders
• Team-oriented mindset with a willingness to share knowledge and collaborate
• Ability to manage your own workflow, prioritize tasks, and solve problems effectively
• Structured and systematic approach to task execution
• Very good English and Danish, both written and spoken

What we offer

We offer the great opportunity of joining a skilled team within an international environment, that plays an important role in guiding the energy transition. You can expect to join a team that supports you and is always open for new ideas within a discussion-based culture. You will play a crucial role in fulfilling the short-, mid-, and long-term objectives of our region.

Additional information

Work location: Vestas' office in Videbæk (DK) 
This position requires approximately 5 days of travel yearly.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 29.06.2025.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.