1st Line Support

Do you have experience working in technical support and enjoy the variety of tasks involved? Are you skilled at communicating technical information to different audiences? Then we have the position for you! Vestas is looking for a First Line Support Tech to our team Videbæk!

Service > Global Service Operations > Tools Region EMEA

Videbæk Warehouse is placed in On Tool Onshore that are a part of One Tool. 

In the warehouse we do have two departments (Warehouse operations and Maintenance), both reporting to SCM for Videbæk. Position as 1 st Line Maintenance will be placed in the maintenance department but referring directly to the SCM.

Responsibilities

• Provide technical assistance to sites and warehouses with tasks such as; evaluate and categorize failures, requests, faults and errors. Monitor tools and update issue-handling documentation
• Participate in root cause analysis using tools like 8D, DMAIC, 5*WHY, PDCA
• Act on NCR's and ensure data is provided for NCR creation
• Document relevant support and inspection information and escalate unresolved technical issues for continuous improvement
• Prevent breakdowns and downtimes through proactive measures, ensure product and service enhancements through feedback and analysis, and maintain high standards of technical support and compliance
• Collaborate with cross-functional teams for issue resolution
• Facilitate access to user manuals and technical drawings for maintenance execution

Qualifications

• Technical knowledge within electricity, mechanics and hydraulics
• Experience in technical documentation
• Education in mechanics, electricity or other relevant education
• Min. 2 years of experience in technical support
• Knowledge of Machine directive, OSHA and ASME

Competencies

• Motivated professional who prioritizes customer satisfaction
• Service-minded 
• Able to execute their responsibility with accountability
• Comfortable in social settings such as an openly seated workspace
• Interested in technical documentation and tools as well as to further develop their knowledge within these areas
• Knowledge of tools used for installation and service on Wind Turbines

What we offer

We offer an exciting job with great opportunities for professional and personal development in a supportive and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information

Your primary work location will be in Videbæk, Denmark.
You can expect some travel activity that can vary over the years, at most 25 days per year. 

If the above match your skills and qualifications, please apply no later than 21.07.2026. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

 
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

 
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

 
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.