Service Operations Dispatcher

Do you have high-quality organisational skills and maintain focus in a time-sensitive setting? Do you thrive in a flexible problem-solving environment? As a Service Operations Dispatcher for Vestas, you are an important part in assuring our service activities are scheduled and running smoothly while being a part of the global leader in wind energy.  

Region NCE - SBU NCE Service - Planning Finland South

Vestas is proud to be the energy industry's global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else.

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas' success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do.

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day-to-day work - no matter what you do and where you are in the organisation. The primary location is in our office in Vaasa, Finland.

Responsibilities

As Service Operations Dispatcher your primary tasks will be

• Analyse requirements and plan service and other scheduled activities
• Allocate and direct resources for unplanned schedules
• Ensure work orders have been set up for all incoming jobs
• Prioritise open work orders within defined company rules and guidelines
• Ensure effective internal communication of both planned and unplanned activities
• Create a comprehensive weekly package of prepared work orders for each service team
• Escalate issues regarding possible overload and shortage of work to the Supervisor and/or Regional Manager as appropriate, make recommendations to make effective use of resources

Qualifications Required

On a professional level you are/have:

• At least one year of experience with related tasks, such as coordination
• Bachelor's degree within a related field
• Experience of workload planning is meritorious, ideally gained in a Technical Services or Logistics related service environment
• Oral and written fluency in English and Finnish, Swedish language skills are an advantage
• Experience with MS Office (Excel in specific) and good IT skills in general
• Experience of SAP, Salesforce and/or planning tools is an advantage

Competencies Required

On the personal level you are/have:

• High-quality planning and organizational skills
• A systematic and analytical approach with attention to detail
• Flexible to sudden changes with a focus on problem-solving
• An ability to remain calm under pressure and to handle varying workloads
• Proven ability to analyse numerical data and identify trends
• Approachable personality, being attentive but able to stand your ground
• Clear and concise oral and written communication skills

What we offer

You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer a attractive salary and benefits package.

Additional information

Location: The primary location is in our office in Vaasa, Finland but we are interested in seeing applications from different locations in Finland also.

If all the above matches your interest and qualifications, please apply no later than 12.01.2025.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For further questions about the opportunity, please contact the hiring manager Markus Bergfast +358 40 151 2482.

Markus will be on his Christmas holiday between 21.12.2024 - 1.1.2025, so he will not be answering calls during this time and will get back to you when he has returned to the office.

Learn more about Vestas at www.vestas.com and follow us on our social media channels

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.