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Customer Service Agent

Requisition ID:  17036
Location(s): 

Vaasa, Oulu, FI

Work experience:  Professional
Type of position:  Full-Time

 

Vestas Factory

Customer Service Agent - Vaasa 
FI, Vaasa | Professional | Full-Time 
| ID: 17036 

Are you looking for a new exciting opportunity in a global organizational environment and would like to be a part of a green energy transition? Vestas is growing and needs more colleagues in the Service department in Vaasa!

 

EVP NCE>Region NCE>Customer Care Sweden

 

Responsibilities

The Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE.
Your responsibilities are:

  • Receiving incoming calls, emails and handling customer requests
  • Creatively seeking opportunities to establish and expand our sale of spare parts and other after-sales products and services including the execution of sales campaigns
  • Maintaining good operational relations with all types of customers
  • Contractual interpretation
  • Meetings internally with Vestas and externally with customers requiring preparation, travel, and follow-up
  • Handling multiple fixed, daily tasks concerning customer issues.
  • Ensuring effective communication with our planning team.


Qualifications

  • Previous experience in customer support and maintaining long-term customer relationships
  • Good knowledge of internal sales and administrative skills
  • Professional verbal and written communication skills in Finnish, and English
  • Experience with ERP and CRM systems
  • Knowledge of SAP
  • High-level skills in MS Office


Competencies
As a Person You Are/have:

  • A positive approach with a can-do mindset and true motivation towards giving the customer a great service experience
  • A people person who can see the customers' perspective
  • Innovative and motivated takes initiative and is action-oriented towards continuous improvements
  • Trusted Team-oriented person who can secure the daily workflow
  • Detail-oriented, organized, and structured with a high focus on quality
  • Ability to cope with stress in an ever-changing environment
  • Service-minded with a significant business motivation


What we offer

You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

 

Additional Information

We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 30th of January 2022.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels