Customer Account Manager

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then this is the job for you!

Customer Account Manager, Customer Service Management FI

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. We have an open and informal culture, where team work and good communication is the key to our achievement. Our team is still growingand we are again looking for a Customer Account Manager to join our team in Vaasa, Finland. In this position, you will be a part of the continuously growing Nordic Service organization.

Responsibilities

As a member of the Customer Service Management team, you will be joining a team of motivated and dedicated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and maximize revenue. As the main Vestas contact for your customers, you will be responsible for the revenue of your own customer portfolio. You will create, build, and retain first-class customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.

Further your main responsibilities will include:

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department, technicians, and others supporting functions and stakeholders
• Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
• Create and handle administrative routines with new and existing customers
• Actively participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service
• Handle daily communication with customers

Qualifications

• A relevant Bachelor's or Master’s degree, preferably combined with experience from commercial and/or legal position in similar or other global industries
• Good technical understanding or strong will to learn it
• Skills in delivering on budget and ensuring a high-quality customer experience in a cost-efficient way
• Contractual knowledge combined with negotiating skills
• Professional skills in MS Office
• Professional verbal and written communication in English, good Finnish & Swedish language skills are a plus

Competencies

• A commercial mindset with the ability to understand our business and what creates value for our key account customers and Vestas
• A team player with good social skills and a professional approach, since you will work with many stakeholders, both internally and externally
• Ability to get involved in technical and contractual issues
• Great communication and negotiation skills
• A well-organized and structured approach to your work
• Experience of using ERP systems (SAP, Salesforce)

What we offer:

We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Epassi benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.

Additional information:

Travel: Limited, but some travel may be required.

Location: The position is located in Vaasa, Finland. We work with hybrid model.

If the above matches your field of interest and your qualifications, please apply online as soon as possible – by the latest 23.02.2025

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. We conduct ongoing interviews and close the position once the right person has been found.

For further questions, please contact the hiring manager Annariina Tarkka via email ANRAA@vestas.com.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.