Technical Support Operator, Lead

Are you an experienced Service Technician, Technical Support Operator, or skilled troubleshooter within the wind industry? Do you want to take your career to the next level and be a part of a highly skilled team supporting our technicians in the field? Then keep on reading!

Region NCE > SBU NCE Service > Troubleshooting North & West
Troubleshooters Northwest is a sub department of Technical Support NCE, which support regionally the Service and Construction business with technical knowledge and acts as the link between R&D and local business units.
Main tasks for the department include providing advanced remote troubleshooting and planning on stopped turbines, direct support to service technicians in in the field, software focus including remote upload, turbine performance, creating VGAs (guides to technicians), providing answers to technical questions both internal and external to customers, and attending customer meetings were required.
As a part of Technical Support NCE, you will be included in a highly experienced and dedicated team, taking leadership for implementing Vestas's strategy, focusing on customers and safety, combined with providing technical knowledge to the Service and Construction organisations and local business units.

Responsibilities 

• Handling stopped turbines on daily basis in a shift plan
• Advanced remote troubleshooting + Technical planning: Identifying the correct paperwork/documentation, components needed to carry out the job & correct tooling for the job
• Supporting technicians during troubleshooting, customer question & reports, and onsite troubleshooting in difficult-to-solve/first-of-it-kind issues
• Participate in stopped turbine calls
• Updating Task lists and documentation as well as Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organisation
• Ensuring technical knowledge is shared within the team

Qualifications

• Good communication skills in English & Norwegian, both oral and in writing
• Electrical or mechanical education + experience from the wind industry or relevant technical education, such as: Electrical, Mechanical or Marine Engineering
• Several years in the field in troubleshooting or other technical experience - preferably within Vestas
• Professional PC skills - SAP, Salesforce, Microsoft office suite
• Good knowledge of WTG control systems (VOB, Toolkit, VTM, etc.)

Competencies

• Ability to participate effectively as part of a Service Northwest team
• Ability to organise and prioritise tasks
• Proven ability to work both with limited supervision and in teams
• Good pragmatical and problem-solving skills
• High attention to detail and a solid commitment to quality

What we offer
You will become part of a multinational team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional information
You are based in Norway, but work location is flexible. Office, remote or mixed is up to you. You should expect some travel activity, approximately 30 days per year. 

If the above match your skills and qualifications, please apply no later than 21.05.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

For additional information about the position, please contact: Senior Manager Jochen Holling at +49 172 983 77 47.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.