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Vestas Factory

Customer Service Manager (f/m/d) - Trondheim 
NO, Trondheim | Professional | Full-Time 
| ID: 20449 

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Manager at Vestas you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

 

EVP NCE > Region NCE > Customer Manager

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.

The Service department is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. To accommodate our growth, we are looking to hire a new Customer Manager to the team in Trondheim.

The department has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

 

Responsibilities

As a Customer Manager, you will be responsible for the revenue of your own customer portfolio. As the main Vestas contact for your customers, you will create, build and retain high-quality customer relationship and internal collaboration, resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.

Furthermore, you will:

  • Define and seek new business opportunities and coordinate complex after sales projects needed for profitable development
  • Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with planning department, technicians and other stakeholders
  • Calculate and follow up on cost and profitability of our service contracts as well as negotiate sales if additional service
  • Create and secure administrative routines with new or existing customers
  • Actively participate in the hand overs of new wind parks from sales and construction
  • Handle daily customer communications

 

Qualifications

  • On the professional side, we believe you have experience from a similar position in a similar industry, for instance from an international company.
  • Experience of working project based and being involved in execution process, communicating with several different stakeholders
  • Proven skills in delivering on budget and delivering a good customer experience in a cost-efficient way
  • Bachelor's degree or similar level acquired through work experience
  • Experience of CRM systems and following processes
  • Basic contractual knowledge is important as contracts form the baseline in discussion with customers
  • Good skills in MS Office and experience from using ERP system such as SAP
  • Fluent in written and spoken English and Norwegian, other Nordic languages is beneficial

 

Competencies

  • A commercial mind-set with the ability to understand our business and what creates value for our key account customers and Vestas
  • Ability to create and maintain relationships with a broad variety of external customers and internal Vestas departments at different levels
  • Ability to get involved in complex technical and contractual issues
  • Ability to coordinate projects both freely and in a team
  • Good communications and negotiation skills
  • Coordination skills and structured way of working

 

What we offer

Apart from a competitive benefit package, as a Customer Manager in Trondheim, Norway you will be where it all happens, in close relationship with our customers. You will become part of a smaller team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive and prestige less, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and leads the transition into green energy.

Additional Information

Please apply no later than 19th of November 2021. For questions about the position, please contact Recruiter Teppo Laakso or Team Leader CSM Andre Juul Leirbekkhei, Norway at +4793282266


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels