Technical Support Engineer

Service/Service Operations/Operations Engineering/ Turbines/Technical Field Support

Turbines ASP is part of Service Organization supporting the Service and Construction organizations on technical support and acting as the link between VPS and local business units.

Region APC > Service APAC > Technical Support (Asia Onshore and Performance)

Responsibilities

Provide 2nd level expert technical support to Service and Construction

• Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy.- Provide support to Construction in installation, commissioning and start-up of wind turbines

• Provide support to service operation on resolution of turbine alarms / alerts.

• On request from Sales provide technical input to support sales of WTGs and Service products.

• At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth.

• Provide translation support of technical matters on a need basis.

• Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues.

• Provide trouble-shooting support to field technicians.

• Actively convert knowledge into business value.

• Analyze poor performing wind turbines / wind farms and provide solutions.

• When needed identify spare parts and documentation

• Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)

• Ensure correct SW and parameter settings for windfarms.

• Compile SW suggestions. Coordinate and give assistance in SW field test

• Remote Software upload

• Anchor Reliability calls within Vestas and with the external customers.

Qualifications

• Bachelor's Degree in Electrical / Electronics

• Required 10-15 years working experience in trouble shooting / technical support of Wind turbines especially in Vestas / Vestas Off shore.-Experience in Classic and VMP controller would be preferred

• Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous

Competencies

• High diagnostic and troubleshooting technical skills with emphasis on root cause analysis

• Able to prioritize various tasks and prioritize daily work under a fast-paced environment- Ability to priorities tasks in accordance with business objectives.

• Ability to develop networks internationally to develop own knowledge base and solve technical issues.

• Having an overview on the overall business requirement and volunteer to support business values

What We Offer

Exciting opportunity to work with specialist across Vestas and continuously interact with R&D team. Exposure to new technology in Wind industry including Off shore

• Great colleagues that support each other and work together

• Solid opportunities for professional and personal development

• A broad interface with many stakeholders

• The opportunity to create the best supplier collaboration

• The opportunity to make your mark on our service sales strategy

• A position where you can contribute to a greener and sustainable future

Additional information

Primary work location: Tokyo head office. 5 days a week.

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Please be advised to apply on or before the 30th of June 2024.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.