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Vestas Factory

Technical Field Support Engineer 
JP, Tokyo | Professional | Full-Time 
| ID: 18979 

Service/Service Operations/Operations Engineering/ Turbines/Technical Field Support.

Turbines ASP is part of Service Organization supporting the Service and Construction organizations on technical support and acting as the link between VPS and local business units.


EVP ASP > Region ASP > Turbines ASP



  • Provide 2nd level expert technical support to Service and Construction
  • Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy.
  • Provide support to Construction in installation, commissioning and start-up of wind turbines
  • Provide support to service operation on resolution of turbine alarms / alerts.
  • On request from Sales provide technical input to support sales of WTGs and Service products.
  • At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth.
  • Provide translation support of technical matters on a need basis.
  • Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues.
  • Provide trouble-shooting support to field technicians. - Actively convert knowledge into business value.
  • Examine poor performing wind turbines / wind farms and provide solutions.
  • When needed identify spare parts and documentation
  • Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)
  • Ensure correct SW and parameter settings for windfarms.
  • Compile SW suggestions. Coordinate and give assistance in SW field test
  • Remote Software upload
  • Anchor Reliability calls within Vestas and with the external customers.



  • Bachelor's Degree in Electrical / Electronics.
  • Required 8-15 years working experience in trouble shooting / technical support in Wind turbines e.g. in Vestas and Vestas Offshore turbines.
  • Experience in GE/ Sulzon /Senvion/ Gamesa would be advantageous.



  • Good diagnostic and troubleshooting technical skills with emphasis on root cause analysis
  • Able to multitask and prioritize daily work under an ever-growing environment
  • Ability to priorities tasks in accordance with business goals.
  • Ability to develop networks internationally to develop own knowledge base and solve technical issues.
  • Having an overview on the overall business requirement and volunteer to support business values


What We Offer

An exciting career in Wind Industry, chance to interact with Design specialists and learn about advance troubleshooting and component knowledge.

Knowledge sharing with engineers across Vestas Service.

  • Great colleagues that support each other and work together
  • Solid opportunities for professional and personal development
  • A broad interface with many stakeholders
  • The opportunity to create the best supplier collaboration
  • The opportunity to make your mark on our service sales strategy
  • A position where you can contribute to a greener and sustainable future


Additional information
Primary work location: Tokyo head office.5 days a week.

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Please be advised to apply on or before the 1st of November 2021

About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels.