Service Sales & Account Manager GA

Region APC > Service Commercial APAC > Service Sales & Account Management GA

The Service Commercial Department APAC is overall responsible for ensuring the continuous and profitable business growth in Service across Asia Pacific (APAC) by selling service solutions for Renewable Energy assets to both new and existing customers.

The different service solutions are typically relating to one of the following business areas:

• Long-term Operations & Maintenance agreements (Maintenance Contracting)
• Transactional sales of Parts & Repair solutions (Parts & Repair)
• Sales of upgrades, performance improvement & end-of-life solutions (Fleet Optimization).

Target customers are all investors, owners & operators of Renewable Energy assets and especially Wind Turbine Generators (Vestas & non-Vestas) in the APAC region.

The main markets of the APAC region consist of Australia & New Zealand, India, Japan as well as Greater Asia. As a Service Sales & Account Manager for Japan you would be working specifically within the Japan, but may at times be asked to expand your coverage to other Asia onshore markets as required.

Responsibilities

As Service Sales & Account Manager you are a key front-line member of the regional Service Commercial team. You should create valuable customer experience and employ value-based sales practices to optimize financial performance of Vestas' Service business and thereby contribute to meeting or surpassing the commercial short and long-term targets in your sub-region and APAC overall (revenue, order intake, contribution margin).

Key Accountabilities

The Service Sales & Account Manager has 3 key responsibilities

1) Developing, maintaining & utilizing thorough customer understanding for assigned accounts

• Understanding customers' general business model and strategy for the ownership & operation of their RE/wind assets
• Understanding customers' organizations, key stakeholders and decision processes
• Understanding business case drivers & buying criteria for specific opportunities
• Strategically developing & maintaining relationships with existing and new customers
• Preparing & maintaining account sales plans in line with Service Business Strategy
• Identifying potential improvements or new business opportunities for Vestas Service solutions based on understanding of customer needs
• Communicating continuously, consistently and professionally with customers
• Delivering highest levels of customer satisfaction

2) Developing, maintaining & utilizing market understanding

• Understanding local energy market and their implications on Operations & Maintenance strategy as well as needs of customers
• Understanding competitors who are active in the local market, their overall offerings and value proposition across different Service business areas
• Establishing and maintaining relationships with key external stakeholders in the industry
• Identifying required improvements or new business opportunities for Vestas Service solutions based on understanding of market or competitor dynamics

3) Developing & closing Service Sales opportunities by effectively managing the sales process from origination to value engineering and negotiation & closing across all Service Business Areas (Maintenance Contracts, Parts & Repair, Fleet Optimization)

• Preparing customer pitches & presentations regarding Vestas' Service solutions and value proposition
• Generating new opportunities & leads based on customer, competitor and/or market understanding
• Identifying key value levers and setting an optimal deal strategy
• Preparing deal-specific cost-base and pricing (supported by internal tools & relevant SMEs)
• Developing, writing & submitting compelling proposals / quotations in response to customer enquiries and tenders
• Continuously optimizing deals to create best possible win-win outcomes for customers & Vestas
• Conducting deal negotiations (with support from Legal team)
• Developing and managing detailed closing plans to ensure effective implementation of deals
• Project-managing internal stakeholders and cross-functional deal teams
• Engaging with cross-functional deal teams in the context of new power plant sales opportunities
• Managing internal governance & deal approval processes
• Maintaining relevant systems and databases regarding Sales opportunity management
• Ensuring high quality, consistent & timely communication with customers throughout the sales cycle

Qualifications

• Bachelors / Master's degree in Business, Commercial, Economics, Engineering or Energy.
• Relevant experience in B2B sales environment in heavy industry and energy sector (e.g. WTG OEM, utilities, infrastructure, RE project development etc.)
• Fluent Japanese and English in writing, listening and speaking.

Competencies

• Proficient written & verbal communication skills in both English and Japanese
• Experienced commercial acumen and financial literacy
• Understanding of large infrastructure project economics and financial metrics
• Proficient interpersonal skills resulting in ability to develop & maintain strong customer relationship
• Ability to work as part and manage cross-functional tender teams
• Cooperative worker with ability to work in a multi-cultural context as part of a global matrix organization
• Results-driven and solution-oriented mindset
• Well-developed organizational and planning skills, including time management and coordination of key stakeholders
• Good MS office skills, especially Power Point and Excel

What We Offer

Vestas is proud to be the energy industry's global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else.

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We thrive as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to the growth and development of Vestas. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do.

At Vestas, we offer global opportunities for people with growth mindsets and the ability to execute a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work - no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 30th of May. 2025.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.