Administrative Team Lead

Region APC > Service APAC > Service Japan Site Administration

Vestas Asia Pacific & China provides both sales and service of wind power plants in Australia, New Zealand, India, Japan, Korea, Taiwan, the Philippines and the emerging markets in North South East Asia (NSEA). Administrative Team Lead should focus on Service Operation related tasks mainly in Japan.

Responsibilities

• Responsibility to centrally process/track/maintain master data of all customer part sales activities and related documentations for Japan Service Operations business - this includes liaison between the AOM1000/2000 site contracts and internal stakeholders (Service Sales, Supply Chain, Finance) and external customers.
• Expectation is to provide back-office support and front-desk communication, follow-through the service maintenance and sales process to ensure completion of obligations, and provide month-end sales forecasts to his/her manager.

Qualifications

• Service sales tracker maintenance to provide weekly/monthly forecasts
• Skilled data maintenance (site list, customer info, contract list, backlogs, market intelligence/trends)
• Clear communication of needs to process completion (quotation to billing)
• Preparation and processing of documentation for aftermarket (Time & Material and Spare Parts) contracts
• Liaising between the site office, service sales and service operations for any signed T&M contracts
• Site management fully aware of signed contract/promises to customer by service sales
• Create quotations, purchase order & purchase requisition purchase orders / purchase requisitions in the internal system
• Supporting customer calls with Service Operations and Service Sales related queries
• Provide short-term sales forecasts based on the tracker to management and advise on performance
• Local quotation & contract documents and e-bid handling
• Provide support by simple translation of sales presentation/brochures or drafting MoM if requested
• Support foreign field service technicians with simple email (English and Japanese) translation
• Document management and filing
• Active arrangement in all required service sales / site meetings
• Supporting field service operations staff with domestic and international business trip (hotel, airline) booking
• Prompt to respond, timely and accurate follow-ups with customers and internal stakeholders in the process
• Cross functional collaboration to fulfil customer promises and orders
• Supporting on-time billing at month's end
• Constructive participation and support for business process improvement initiatives

Competencies

• Supporting Service Operations management is tracking sales activities and forecasting
• Processing purchase order in SAP
• Responding to customer inquiries
• Cross-functional liaison (Service Sales, Supply Chain Operations, Finance, etc...)

What We Offer

Necessary training to maintain the position competencies.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 30th of May. 2025.

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DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.