Customer Management Engineer - Professional - Taranto

Professional | Full-Time  | Commercial

At Vestas, we are committed to taking care of our customers—every day.

Customer Service Management plays a critical role in connecting our customers with our organization, ensuring long-term partnerships and increasing the value we create together.

We believe that high-quality service transforms satisfied customers into true brand ambassadors—loyal partners who trust our knowledge and recommend our solutions.

Within Customer Service Management, we oversee a portfolio of approximately 300 full-scope service contracts with guaranteed performance levels. We are now looking for a motivated and collaborative professional to join us in this exciting and impactful journey.

Responsibilities

You will be responsible for managing the overall performance of service contracts, ensuring that both Vestas’ and customers’ contractual obligations are fulfilled.

You will develop a deep understanding of contract requirements and closely monitor compliance, performance, and delivery against agreed targets. Acting as the primary point of contact during the Service Contract (SC) phase, you will own the customer relationship and contribute strategic insights to support commercial decisions.

You will maintain a comprehensive 360° view of the customer account, ensuring cross-functional alignment and clear reporting of contract performance. In addition, you will manage complex contractual discussions, including negotiations and settlements, always aiming to reach the best possible commercial outcome while identifying opportunities for added value.

Qualifications

Master’s degree in Mechanical, Electrical, or Industrial Engineering.

A solid foundation in statistics and basic economics is required.

You have experience working with reporting tools and data analysis, with the ability to translate insights into actionable decisions. A good understanding of contractual frameworks and the ability to interpret legal clauses is important. Previous experience in contract management.

Competencies

You are structured, professional, and able to maintain focus in complex or demanding situations. You are an active listener with a collaborative mindset and effective interpersonal skills.

You demonstrate effective communication, coordination, and negotiation abilities, and you are skilled at managing stakeholders across different functions.

You have a solid understanding of budgeting and cost control principles, along with familiarity with SAP and knowledge of Salesforce.

You focus on creating trusted customer connections and supporting lasting engagement through value-based solutions. You encourage a customer-first mindset throughout teams, promoting accountability and attention to customer needs.

You are methodical and solution-oriented, with solid problem-solving skills and the ability to identify and address potential conflicts using data and insights.

Fluency in both Italian and English is required.

What We Offer

We offer an exciting opportunity within an international and fast-growing environment in the wind power sector.

You will be part of an engaged team that plays a key role in supporting the global energy transition. We invest in your personal and professional development, providing opportunities to grow your skills and expand your career.

In return, we value candidates who are motivated to deliver results and create positive change. Your work will contribute directly to Vestas’ mission of supporting the transition toward a carbon-neutral energy system worldwide.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

 
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

 
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

 
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.