Customer Relationship Manager (CRM) NSEA

Region APC > Service APAC > Service NSEA

In Service Department, our focus is to provide our clients with high-quality service and best possible production of their wind power plants. With our long-standing consistent, proven history and service experience globally, we work to ensure that we handle our clients' plants effectively to get the most out of each turbine while upholding our commitment to safety standards. 

Responsibilities

• To secure high-quality customer relationships, key to increased customer satisfaction in NSEA
• Act as a counterpart to customer's responsible manager
• Prepare and maintain account sales plans in line with the Service Business Strategy
• Handle service contracts with an understanding of contractual terms and clauses and their implications commercially, operationally, and legally. Ensure that contract deliverables from both parties are delivered according to the contract
• Identify potential improvements or new business opportunities based on an understanding of customer needs
• Be commercially aware of contract's financial performance and requirements and inform or escalate cost overruns, requests out of scope and transition to new contracts

Qualifications

• University degree in Business Administration, Engineering, Industrial Engineering or similar
• At least 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
• Familiarity with complex technical machinery, plant, processes or systems
• Good business sense and good economical understanding of contracts
• Knowledge of at least one NSEA language (ideally Chinese)

Competencies

• Skilled and trustworthy
• Have significant organisation skills and are able to communicate professionally to customers
• Outgoing and enthusiastic with a "Yes, I can" attitude
• Able to cope with a high level of change and priority
• Good time management and prioritization
• Have a positive and open mindset

What We Offer

We offer an exciting career opportunity with great opportunities and possibilities of development together with the opportunity to be part of an and innovative team of committed colleagues, who are all enthusiastic about creating a world entirely by renewable energy. We offer an attractive salary and good benefits package. 

Additional benefit

• National Statutory Insurance Program
• Group Insurance for Employee and Dependents
• Annual merit review
• Leave (Additional annual leave, paid sick/ medical leave (provide regular pay for first 15 days of sick leave), additional maternity leave (120 days), additional pregnancy checkups accompaniment leave and paternity leave to statutory (10 days), menstruation leave)
• New employee medical examination/Annual medical examination
• Company laptop and mobile phone
• Flexible working schedule and remote work
• Variety of employee activities
• Unlimited coffee and snacks in variety
• Diverse and open work environment
• Highly value career development of employees, support internal transfer and promotion

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 30th of Apr. 2024.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.