Plant Technical Support Engineer

Do you want to be a part of a greener future? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join us within the Plant Technical Support NCE in Szczecin.

Region NCE > SBU NCE Service > Plant Technical Support NCE

Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole Northern and Central Europe with technical knowledge and acting as the link between Engineering and these local business units. 
Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, providing answers to technical questions from internal and external customers, and taking part in customer meetings. Providing high quality plant technical support Service organizations in the NCE region to reduce windfarm downtime and enhance performance.
Being a part of Plant Technical Support NCE, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas' strategy, supporting the Service organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities

• Act as the "network consultant" internally, being operational support to our wind farms
• Participating in a Hotline setup to support our technicians on site remotely
• Performing weekend duties on call and working shifts from 06:00 - 18:00 CET could be required
• Providing technical advice to our internal and external stakeholders. Support and mentor less experienced engineers in their development 
• Customer and 3rd party interaction via phone, e-mail, or ticketing system
• Align with 1st and 3rd level on creating work instructions, processes, and technical documentation
• Ensure knowledge transfer and contribute to optimizing and improving our product solutions

Qualifications

• Very good English skills, both in speaking and writing
• Solid experience in Cisco(R) Equipment, CCNA level as minimum
• Experience with industrial routers, switches and electrical systems from other vendors
• Experience with Cyber Security and debugging techniques
• Experience with pfSense and knowledge in Proxmox Virtualization is beneficial 
• Basic industrial protocol knowledge (MODBUS, IEC104, OPC) is beneficial
• Windows server and Linux knowledge is beneficial

Competencies

• Good IT skills and experience with MS Office packages
• Ability to participate effectively as part of an international team
• Ability to work both independently with limited supervision as well as in teams
• Ability to organize and prioritize tasks. Comfortable with working in a highly dynamic environment
• Strong analytical and problem-solving skills
• Good communication skills, comfortable communicating technical updates to a large organization and to customers
• High attention to detail and a solid commitment to quality

What we offer
We are a team of skilled and committed colleagues, who are enthusiastic about wind energy. We offer an exciting job with great opportunities for development in an inspiring environment. We value initiative, responsibility, and accuracy. You will have the chance to work in an inspiring, international environment, inside the world's leading company and manufacturer of sustainable energy solutions.

Additional information
Work location: main location is Vestas' office in Szczecin but also other Vestas’s locations in Poland are possible.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 1.06.2024.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.