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Evergreen - Digital Customer Support Administrator

Requisition ID:  29034
Location(s): 

Szczecin, PM, PL

Work experience:  Professional
Type of position:  Full-Time

Vestas Factory

Do you want to be a part of a greener future? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join Vestas within the Digital Customer Support department in Szczecin. If you are eager to learn we will teach you everything!
 
Service > Digital Transformation > Digital Customer Support
Digital Customer Support is part of Vestas Service Area. Its main role is to support the Digital Customer Channels unit in delivering the best in the world customer-facing digital ecosystem in the sustainable energy industry. We provide Know-How, User Management, and Technical Support to Customers, as well as back-office help to our internal Vestas colleagues with various eCommerce and Self Service platforms and applications.
We use our knowledge, experience, and expertise effectively to propel the Continuous Improvement in supported areas and cooperate with Developer Teams on platform development and process improvement.
We are genuine in relation to the pursuit of customer experience, sustainable results, and business impact.

 

Responsibilities

  • Provide support for our Customers and Internal Departments with Digital Channels related issues (our platforms and applications).
  • Solve the requests on your own, as well as coordinate communication in search for solutions between various internal groups.
  • Ensure the high quality of Customer Experience, both internal and external
  • Responsible for timely and accurate issue resolution
  • Provide input for process improvement and participate in support development

 
Qualifications

  • Very good English written and spoken - this is the language we work in on a daily basis
  • Computer literate - Office is something you know and can use, you are not afraid of the new platforms and apps, easily learn and adjust to new digital tools
  • Experience in digital/back office/customer support - optional but if you are eager to learn and determined: we will teach you everything

 
Competencies
As a Person You Are/have:

  • You can communicate: clearly and efficiently
  • You learn fast and want to learn
  • You don't give up easily
  • You are a team-oriented person
  • You have common sense and a sense of humor 

 

What we offer

  • Interesting and fulfilling work
  • Stimulating multi-cultural environment
  • Opportunities to learn and develop
  • A friendly workplace where we all value team spirit
  • Opportunity to take part in creating standards that will matter globally

 
Additional information 
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. All inquiries are treated confidentially.


BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link.

 

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.