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Vestas Factory

Digital Customer Support Administrator 
PL, Szczecin | Administrative | Full-Time 
| ID: 21088 

Do you want to be a part of greener future?Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an Industry leader within the Digital Customer Support department in Szczecin.

 

Service > Digital Transformation > Digital Customer Support

 

Digital Customer Support is part of Vestas Service Area. Its main role is to support Digital Customer Channels unit in delivering best in the world customer facing digital ecosystem in the sustainable energy industry, at the same time empowering contribution of customers in this area.We are great in relation to pursuit of customer experience, sustainable results and business impact - what is necessary!

 

Responsibilities

  • Supporting internal departments with Digital Channels related issues
  • Processing service requests in the system
  • Coordinating access to Digital Channels across the organisation
  • Coordinating communication in search for issue resolution between various internal groups
  • Identification of process gaps and searching for improvements that will contribute to Customers and Stakeholders Satisfaction
  • Documenting changes in a structured manner, preparing presentations and reports
  • Creating tasks related instructions, training materials, and documentation

 

Qualifications

  • Experience in similar position - related to digital/back office support
  • Bachelor's degree
  • Very good communication skills in English, written and verbal
  • Experience in an international environment would be a huge advantage
  • Very good knowledge of Microsoft Office
  • Knowledge of SQL or SAP 

 

Competencies

As a Person You Are/have:

  • Solid communication skills and ability to articulate the big picture through high impact communication,
  • Ability to work agile in target focused environment and to efficiently prioritise tasks according to current goals,
  • Understanding of SLAs and KPIs
  • Innovative and positive approach, supported by initiative and desire for improvement,
  • Creative, trusted and problem-solving oriented mindset,
  • Natural attention to details with very structured approach to task management,
  • Ability to work with no supervision and responsibly in ever-growing environment,

 

What we offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring, innovative, motivated and international work environment in the sustainable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions.

 

Additional information 

We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. Please apply online with your letter of motivation and CV as soon as possible – and no later than 30th of November.
All inquiries are treated confidentially.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels