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Vestas Factory

Customer Service Coordinator 
PL, Szczecin | Professional | Temporary 
| ID: 3956 

We are looking for an ambitious candidate with a customer service focus and a strong business drive. Do you want to develop yourself in the wind energy sector? If yes - apply to Vestas!

 

Service > Service Poland, Benelux, SA & Kenya > Customer Service Management

Vestas Northern Europe is a sales business unit covering the Nordic countries, UK, Ireland, Poland & the Baltics, Benelux, Africa, Aruba & Curacao. We are responsible for the sales function, projecting, installation and service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern Central Europe the best place to work.

 

Responsibilities

  • Maintain good operational relations with all types of customers
  • Receive incoming calls, take customer requests and ensure effective communication with our planning team 
  • Provide first level support to customers as well as creating service orders and internal tickets to the service organisation
  • Handle multiple fixed, daily tasks concerning customer issues, make sure that all customer communication is handled and registered in CRM system and/or in SAP
  • Communicate efficiently inside the organisation to deliver on the promise to the customers; focus on and contribute to the continuous improvement of both general work routines and internal procedures
  • Prepare various excel based reports on demand
  • Support tender process with admin work

Qualifications

  • Prior experience from a similar position
  • Good knowledge of business economics
  • Excellent verbal and written communication skills in Polish and English (German is an advantage)
  • High-level skills in MS Office
  • Good skills in office administration
  • Experience with CRM & SAP systems - nice to have

Competencies

  • Customer service focus minded with a strong business drive
  • Self-driven takes initiative and is action-oriented towards continuous improvements
  • Is detail-oriented and organised with a high focus on quality and efficiency
  • Well-organised, thorough, scrutinised, systematic

What we offer
We offer you the opportunity to make a difference and to work in a multicultural and international company, where you have the possibility to challenge your skills and develop professionally.

 

Additional information
Your primary work location will be the Vestas Office in Szczecin, Poland


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 101 GW of wind turbines in 80 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 

Together with our customers, Vestas’ more than 24,600 employees are bringing the world sustainable energy solutions to power a bright future.

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.