Service Quality lead, Greater Asia and Japan

This position represents the Service Quality Department in the APAC region - S.Korea, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with highest focus on quality, safety and environment, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspection and managing RCCA's for top COPQ offenders, and reduce the cost of poor quality (COPQ), support in improving vendor recoveries

 Responsibilities

1. Collaborate with Regional Service to ensure Good Quality being delivered to our Customers

2. Ensure compliance to ISO 9001 Quality system

3. Support Regional Service on Quality Risks and prepare mitigation plans

4. Provide Monthly Quality reporting and monitor the performance

5. Conduct Quality awareness training for management and employees

6. Review the Quality gates and provide inputs if project is ready to TOC and Hand over to Service

7. Ensure problem solving process is performed for non-conformities and implementation of solutions

8. Ensure the quality objectives and targets of service are reached

9. Monitor the performance of NCR, CIR, CoPQ, Audits & assessments

10. Support the evaluation of type of defects and preparing CIM candidates

11. Ensure Customer satisfaction on Quality for the service delivered

12. Ensure Customer queries and complaints are properly handled and closed

13. Improve the Lost Production Factor in the region together with R & D and Service

14. Develop Service Product audit plan and ensure on time execution

15. Collect inputs for Regional Management review

Qualifications

• Bachelor degree in engineering

• Solid Service background

• Minimum 10 years of experience

Competencies

• Self-motivated and very good communication skills

• Able to coordinate change and manage multiple stakeholders and suppliers

• Certified auditor in one of the following standards ISO 9001

• Six Sigma Green Belt or equivalent will be an advantage

• Solid cooperation and communication skills

• SAP Knowledge & Quality tools

What We Offer

We offer you the opportunity to contribute to our work and to work in a multicultural and international company, where you have the possibility to expand your skills and develop professionally.

Build, oversee and manage the safety & quality strategy with the support of senior management

Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.