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Vestas Factory

WTG Engineer NEA 
KR, Seoul | Professional | Full-Time 

Vestas offers you challenging career opportunities within a global organization. As the world's leading supplier of wind power solutions, we have delivered more than 94 GW wind turbines in over 79 countries. Over 24,300 employees are eager to welcome new, dedicated colleagues on our journey to a more sustainable future. Would you like to join us?
 
Global Service / Regional Support / WTG Engineering APAC 
WTG Engineering & Support is part of Global Service Organization. We are spread across the world supporting the Service and Construction organizations with technical knowledge and acting as the link between VPS and local business units.
One of the main tasks of the department includes: providing direct support to the Service and construction organizations with regard to technical support to perform service and construction activities. Also, the department is responsible for technical support to non-Vestas Turbines operation and maintenance.
 
Responsibilities
  • You will be part of a team which is providing technical support to Service and Construction teams on diagnostics of wind turbines. Your tasks are mainly from (but not limited to) North and East Asia region. 
    • Provide 1st level technical support to Service and Construction and ensure continuous improvement of trouble shooting support within the service and construction operation.
    • Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy.
    • Provide and facilitate engineering support 
    • Provide support to Construction in  installation, commissioning and start-up of wind turbines
    • Provide support to service operation on resolution of turbine alarms / alerts.
    • On request from Sales provide technical input to support sales of WTGs and Service products.
    • At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth.
    • Provide translation support of technical matters on a need basis.
    • Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues.
    • Provide trouble-shooting support to field technicians.
    • Actively convert knowledge into business value.
    • Analyze poor performing wind turbines / wind farms and provide solutions.
    • When needed identify spare parts and documentation
    • Push troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)
    • Ensure correct SW and parameter settings for windfarms. 
    • Compile SW suggestions. Coordinate and give assistance in SW field test
    • Remote Software upload
 
Qualifications
  • Bachelor degree in Engineering Mechanical / Electrical (Master degree is welcome) 
  • 5-7 years Experience in trouble shooting / technical support in wind turbine industry, preferably in Vestas turbines 
  • Fluency in written and spoken English language, fluency 
 
Competencies
  • Strong diagnostic technical skills with emphasis on root cause analysis
  • Able to multitask and prioritize daily work under a fast paced environment
  • Bilingual preferable - Korean /English. 
  • Ability to prioritise tasks in accordance with business objectives.
  • Ability to develop networks internationally to develop own knowledge base and solve technical issues.
  • Experienced in dealing with often demanding customers. 
 
What we offer
As a Technical Field Support Engineer, you will be a key partner in improving customer satisfaction and Vestas turbine performance.
 
Additional information
  • Location - Currently Seoul, Korea.
  • Position may be moved to any other country in NEA in future.
  • About 15-30 days of travel expected per year

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with 94 GW of wind turbines in 79 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled 79 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 24,300 employees are bringing the world sustainable energy solutions to power a bright future. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.