Customer Engagement & Service Contract Engineer

Are you on the lookout for your next big career move?

Region MED > SBU MED Service > Customer Service Management Africa
The Contract Management department is a part of our Service Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as handling the service contracts in place. The service business is a key growth area of Vestas and has exciting targets to be achieved.

Responsibilities

• Develop and maintain relationships with existing customers; leverages relationships to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Develop new business opportunities (value-added services) and actively pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project bonus and penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plan in the ERP system

Qualifications

• Engineer or Business Administration graduate
• Experience in contract management
• Fluent in English (written and spoken) 
• Electrical, renewables, mechanical knowledge will be considered
• Wind turbine, energy or aircraft industry experience will be considered

Competencies

• High degree of collaboration
• Leadership skills
• Great degree of flexibility
• Problem solving-oriented
• Customer and business-oriented
• Contract management skills
• Negotiation 
• Attention to detail
• Willingness to learn

What We Offer
We offer an exciting job in a global, international environment. You'll be working in a fast growing team which is at the forefront of growth within the wind energy sector. We put the emphasis on developing both personal and professional skills. In return, we expect you to work efficiently to achieve results.

Additional Information

This position is based in Port Elizabeth, South Africa.
We will be reviewing applications on a rolling basis, therefore, early applications are encouraged. To apply for this opportunity please submit your CV in English.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.