Share this Job

 

Vestas Factory

Wind Energy Commercial and Technical Issue Resolution Professional - Portland, Oregon 
US, Portland | Management | Full-Time 
| ID: 2822 

At Vestas your achievements impact more than your career and our company: Your achievements drive more sustainable power for our planet, and you change the energy industry and our world for the better – because renewable energy is all Vestas does.

 

Sales / SBU AME / Service Sales / Commercial Solutions

The Customer Solutions team works as a “sub unit” within the Service Sales department engaging customers to sell the long-term Vestas Service experience. They handle customer advocacy. This is a high impact role with a great ability to positively impact business, technical and operational issues for the customer.

 

Responsibilities

  • Drive issue resolution for escalated issues on day-to-day basis. Including recording, tracking information, communicating with customers, and managing priorities with internal Subject Matter Experts
  • Support Service Sales to maintain relationships with existing customers and keep issues from impacting commercial conversations. Alert Service Sales Leaders where contractual items are providing issues/risk to Vestas
  • Coordinate and prepare business review presentations for key accounts
  • Participate in continuous improvement projects to directly impact customer satisfaction targets
     

Qualifications

  • Bachelor's Degree in Engineering, Business Administration or related field, or equivalent work experience; wind turbine technical background preferred
  • 3-5 years of experience in one or more of the following areas customer service, customer service administration or technical sales
  • Preferred 2+ years of experience in wind industry

 

Competencies  

  • Strong communication and Issue resolution skills (oral, written, presentation); active and respectful listener; able to handle complaints and disputes effectively; flexible in dealing with others, Set clear customer expectations
  • Ability to develop and foster relationships within and outside the organization
  • Ability to identify and involve business stakeholders
  • Collaborative team player but able to work independently as needed to get job done;
  • Excellent at organization skills and multi-tasking
  • Creative problem solver; able to think through complex problems, assimilate different inputs and develop clear solutions to complex problems
  • Demonstrated Project Management skills and experience

 

What we offer
As a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry.  Among the many amenities we offer: healthcare; dental; vision; paid time off (PTO); generous 401(k) plan; tuition assistance; and much more.
 
It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department. 
 

Additional Information

This position is located in Portland, Oregon.


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with 97 GW of wind turbines in 79 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled 83 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 24,400 employees are bringing the world sustainable energy solutions to power a bright future. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.


Nearest Major Market: Portland Oregon