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Senior Manager, Service Delivery

Requisition ID:  26309

Portland, OR, US

Work experience:  Management
Type of position:  Full-Time

 Vestas Factory

Management | Full-Time

Who We Are

At Vestas, we live our company values of Accountability, Collaboration, Simplicity and Passion. In an innovative and evolving industry, we change quickly to meet the needs of our customers. Our motivation is to preserve the environment through sustainable energy solutions. If this aligns with your values and enthusiasm, we want to hear from you!


The Senior Manager, Service Delivery is accountable to secure that the quality and cost of the materials delivered across the value chain are in accordance to the service business rules.



  • Build and maintain meaningful relationships; be the link between local SCO and regional operational stakeholders including Service, Sales, Construction, Aftermarket, Transport, Technology and Sourcing.
  • Build and maintain understanding of the complete value chain and related business processes.
  • Participate in cross-functional commercial forums addressing local key accounts, customers, vendors, emerging markets, service offerings, contract preparation. 
  • Be the regional anchor point for process and system improvements across the value chain; supporting regional head of functions (Order Handling & Procurement, Warehouse Operations, Service, Construction, Sales, and Aftermarket).
  • Ensure a solid alignment between the teams in Sales, Inventory & Operational Planning (SI&OP), the regional Supply Chain Operations and the Service Business Units (SBUs) by following standardized processes, using official tools and following the SCO governance model across the value chain.
  • Monitor, evaluate and report on the delivery and operational performance of the regional SCO unit based on the requirements in the business rules and operating level agreements.
  • Understand the End-to-End value chain, participate in regular regional performance review meetings, identify and direct performance improvement initiatives and take firm actions to mitigate the risks of delivery delay in coordination with SI&OP and the regional SCO teams responsible for the various parts of the delivery.
  • Act as change management agent for the functional business line to realize the fruitful introduction and sustainability within the associated operation. (add into responsibilities, but don’t be redundant)
  • Maintain periodic and formal governance with all required stakeholders to ensure a regular update of important activities, initiatives and daily management board KPIs.
  • Facilitate and participate in root cause analysis on all areas of operational targets, tactical and strategic; Identify, Initiate and move mitigating & corrective actions across functional groups. 
  • Initiate and propel improvement plans to correct operational performance deviations towards specific KPI targets.
  • Focus on continuous improvement of the performance of the regional SCO units as well as the processes used in the deliveries, as part of the Strategy Deployment initiatives.
  • Champion key initiatives to build / transform capability within the functional area that are fundamental to business success including areas of safety performance, execution excellence, cost reduction, value delivery and cycle time improvements; development and implementation will often involve cross-functional participation within the organization. 
  • Guide, facilitate and implement projects and Kaizen Events.
  • Direct projects requiring cross functional support and improve functional requirements addressing barriers and leveraging new discoveries / opportunities to realize highly-effective solution.
  • Supervise stakeholders to identify project expectations, success metrics, and project status. 
  • Set and propel local Daily Management Boards and business rules alignment; define and support performance follow-up.



  • Bachelors’ degree in Business, Supply Chain or Engineering.
  • Minimum 7 years in supply chain including cross-functional process improvement and cross-functional stakeholder management position with project management experience.



  • Professional communication skills, both written and verbal·      
  • Proven experience defining project goal and success metrics, and execution of the projects.
  • Open-minded and able to work in a team either as a team leader or team member and to arrange group work.
  • Goal-oriented individual with a motivated mindset, who thrives on taking on responsibility and achieving results as part of a team.
  • Effective use of Lean, Six Sigma, Kaizen methodologies and tools.
  • Proven ability to achieve high level results through on-going organizational and business systems development using an effective change management and continuous improvement methodology.
  • Ability to function effectively in time-sensitive situations and in environments of rapid change and conflicting demands. 
  • Ability to simplify complex tasks yet maintain a focus on safety and quality.
  • Ability to develop and give effective presentations within and outside of the unit.
  • Proficient in Microsoft Office Suite required (Outlook, Word, and PowerPoint)
  • Proficient in standard data analytical tools such as Excel, Access, and SQL (Marco’s level preferred)
  • Proficient in SAP Sales Distribution and Materials Management modules
  • Professional verbal and written communication skills required (level of communication within company – with team, stakeholders, all levels, etc.)
  • Proficiency in Project Management software encouraged


Physical Demands

While performing the tasks of this job, the employee is regularly required to sit; use of hands and fingers to handle and feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stand and walk. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. The environment is an open office setting and the noise level in the work environment is usually moderate.


What we offer

  • Attractive salary and one of the most comprehensive benefits plans in the industry
  • Great benefits coverage that includes dental and vision
  • Generous Flexible Time Off (FTO) policies 
  • Great 401(k) plan (with employer match)
  • Tuition assistance


CCPA Notice for California Applicants

Recruitment fraud

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. These fraudulent activities include invitations to attend interviews and job offers and will usually involve a request for the transfer of money.

Please be aware that all candidates applying for a job in Vestas are required to go through a formal recruitment process prior to receiving a job offer and Vestas does not (nor do any of the organisations that recruit on our behalf) ever ask for money or payments from our applicants at any stage in the recruitment process.

We strongly recommend that you do not disclose your personal or bank details to anyone you do not know. If you do receive such communications, we would advise you to contact your local police station and provide them with the details of the senders. We would also request that you report these type of communications to us through


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. 

Nearest Major Market: Portland Oregon