Field Supporter

Requisition ID:  43371

Portland, OR, US

Work experience:  Professional
Type of position:  Full-Time
Job Family:  Information Technology

 Vestas Factory

 Professional | Full-Time | Information Technology

Job Title: Field Supporter

Location(s); Portland Or

Job Description:

Regional IT Delivery and Engagement supporting the North American Region.

IT support of end-users working in offices and production facilities and daily maintenance of IT infrastructure.  Participation in building and infrastructure projects as needed for specific sites. Ensure site is maintained and up to Vesta’s standards.


•             Handle swap stocks for PC, tablets, mobile phones and take care of any reuse possible

•             Support IT needs for meeting rooms, printers, patching

•             Create and maintain site specific documentation

•             Install network devices and service on servers

•             Proactively detect and report any issues with Infrastructure at local sites to ensure that sites assigned are setup and maintained according to Vestas Global standards

•             Communicate and collaborate with colleagues and outsourced partners


•             Education: IT Supporter or data technician or experience from a similar position.

•             Experience with Windows client and server OS

•             Experience working in global standard corporate client infrastructure environment

•             Experience with network equipment, network patching fiber and RJ45 and bigger cabled and wireless HP/Cisco-network

•             Familiar with server raids disks, ups systems

•             Understanding of what it requires to work within a standardized centralized infrastructure regarding configuration/programs and keep documentation maintained.

•             Experience with ITIL and knowledge of how to work in a production environment

•             You know how documenting work in ticket system (Service-now) and you have experience with doing site documentation

•             Proactive, take initiative and know how to combine this with the need of reactive support

•             Service minded, good at establishing relationships and providing outstanding customer service with your local stakeholders as well as your stakeholders in the IT organization.

•             Communicating solutions to the end-users and you can communicate with IT architect, project managers, end users in production as well as management level.

•             Documentation of technical solutions

•             Ability to work efficiently, take responsibility for operation and support as well as delivering as committed to the projects you are involved with.


•             Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, Power Point, Outlook)

•             Ability to follow instructions.

•             Ability to communicate effectively in English.

•             Ability to implement processes to efficiently conduct required administrative duties.

•             Ability to maintain database systems

•             Respect for and ability to work with various cultures

•             Regular and reliable attendance


CCPA Notice for California Applicants

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. 

Nearest Major Market: Portland Oregon