Workplace and Collaboration Engineer

Digital Collaboration & Workplace aims to deliver seamless employee experiences by minimizing technological disruptions to all Vestas employees. We aim to do so by providing products, processes, and governance around digital touchpoints for our colleagues and by constantly optimizing end-to-end digital experience, proactively measure and remediate digital impediments that hinder employees from accomplishing their objectives. Our focus is customer-centricity and fostering the outside-in-view.

Digital Employee Experience & Infrastructure as a Service > Digital Collaboration & Workplace > Technical Area Lead

Responsibilities

• Day-to-day monitoring and support of our video conferencing solutions, ensuring high-quality audio and video transmission
• Engage in High-level Troubleshooting and resolve technical issues related to video conferencing hardware, software, and the network used
• Collaborate with our other Digital Solutions teams and product groups to monitor network configurations and relevant HW/SW
• Comprehensive understanding of networking principles, including TCP/IP, LAN/WAN, and wireless technologies
• Familiarity with our video conferencing platforms of Microsoft Teams Rooms and Cisco Webex
• Ensure seamless warranty replacements, configuration adjustments, and assistance by contacting our hardware supplier
• Conduct system commissioning and testing on all newly installed systems
• Proactive daily checks of our entire video system estate and perform maintenance where necessary to prevent disruptions
• Assist in root cause analysis at a technical level on issues that arise
• Be comfortable and knowledgeable in providing basic training and support to stakeholders on video conferencing procedures and best practices
• Create and maintain Documentation on the support and technical configurations of our systems
• Be part of design initiatives for future conferencing solutions that aim to enhance our conferencing setup and technology, which can improve the communication reliability and end-user experience
• Stay updated on the latest video conferencing technologies, network security protocols, and solutions
• Working with a ticket-based service management tool (ServiceNow) for incidents and support

Qualifications

• Education: Degree in computer science, Information Technology, or related field
• At least 3 Years of experience in basic network operations support preferred
• Proven experience in video conferencing support and network operations
• Effective problem-solving skills and the ability to work in a time-sensitive setting
• Good communication and interpersonal skills
• Certifications such as CompTIA Network+, CCNA, or equivalent are advantageous but not required
• Familiarity with agile ways of working is beneficial

Competencies

For the Workplace and Collaboration Engineer position, we are seeking a passionate and technically skilled individual to provide comprehensive support for our video conferencing systems and network operations. The ideal candidate will ensure seamless video communication and maintain the integrity of the network infrastructure.

Vestas has around 1400 meeting rooms globally across more than 80 countries that we operate within. Of the total rooms, about 500 are equipped with Meeting Room Solutions which provide audio, video, and content-sharing conferencing capabilities to the business. We rely upon Microsoft Teams for all our communication and our meeting rooms primarily use Microsoft Teams Rooms solutions but also Cisco Webex.

Our vision is to increase the number of meeting rooms equipped with Meeting Room Solutions as we constantly expand and renovate offices and replace old room solutions. We standardize and harmonize the Meeting Room Solutions used globally to ensure a uniform, high-quality, user experience in all meeting rooms.

What we offer

Vestas provides an open, respectful global culture, an attractive compensation package and long-term career development. Choose us, choose a good future! To meet business growth needs, Vestas needs a lot of expertise to join us. We care and respect all employees and will offer attractive benefits which include: A broad program of on-job training, an ideal platform for professional and personal development, a Bonus Program, colorful team activities, etc. We put the emphasis on developing both personal and professional skills. In return, we expect you to achieve goals to achieve results. Choose us, choose a solid future!

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of July 2024.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.