Subject Matter Expert - M365

Digital Collaboration & Workplace aims to deliver seamless employee experiences by minimizing technological disruptions to all Vestas employees. We do so by providing products, processes, and governance around digital touchpoints for our colleagues and constantly optimizing end-to-end digital experience, actively measuring and remediating digital impediments that hinder employees from accomplishing their goals. Our focus is customer-centricity and supporting the outside view.

We are seeking a motivated Subject Matter Expert (SME) who will contribute to the design, implementation, and support of Microsoft's M365 suite of applications within our organization. The SME will provide advanced technical guidance and support for Exchange On-premise, Exchange Online, Microsoft Teams, OneDrive, Viva Engage, Powershell, Microsoft Graph, Microsoft 365 Apps and Services, and Microsoft Viva. This role requires a thorough understanding of technology, a prepared approach to problem-solving, and the ability to communicate easily with both technical and non-technical stakeholders.

In addition to these responsibilities, the SME will also focus on eliciting requirements from stakeholders, ensuring that their needs are met through effective communication and collaboration. The role will involve working in an Agile environment, promoting iterative development, continuous feedback, and adaptive planning.

Furthermore, the SME will be responsible for governance, administration, and supporting personal productivity tools within the Product Area such as Adobe Creative Cloud, Clipchamp, Snagit, Camtasia, Microsoft Stream, and Decisions. The qualified candidate will provide comprehensive support and training for these tools, ensuring their optimal use within the organization.

Enterprise Support Functions > Technical Area Lead > Productivity and Collaboration Solutions - Ops

Responsibilities

• Exchange On-premise and Exchange Online Management: Oversee and manage the hybrid environment of Exchange On-premise and Exchange Online, ensuring seamless integration and optimal performance. Resolve issues related to email delivery, security, and compliance
• Microsoft Teams Administration: Administer and support Microsoft Teams, including configuration, policy management, and troubleshooting. Ensure the effective use of Microsoft Teams for collaboration and communication across the organization
• OneDrive Management: Implement and manage OneDrive for Business, ensuring secure access, data protection, and optimal performance for end-users. Provide training and support to users to maximize OneDrive's capabilities
• Promote the adoption and integration of Viva Engage, focusing on enhancing employee engagement and collaboration. Monitor usage and provide insights for continuous improvement
• Powershell Scripting: Develop and maintain Powershell scripts to automate administrative tasks, streamline processes, and enhance the efficiency of Microsoft 365 operations. Ensure scripts are well-documented and reusable
• Microsoft Graph Expertise: Utilize Microsoft Graph API to develop custom solutions and integrations that extend the functionality of M365 applications. Stay updated with the latest developments and best practices in Microsoft Graph
• Microsoft 365 Apps and Services: Support and optimize Microsoft 365 Apps and Services, including Word, Excel, PowerPoint, and other applications within the suite. Provide training to users and ensure seamless integration with other Microsoft 365 tool
• Microsoft Viva: Implement and support Microsoft Viva, focusing on its modules such as Viva Insights, Viva Learning, and Viva Topics. Promote the adoption of MS Viva to enhance employee experience and productivity
• Governance and Administration: Oversee governance and administration of supporting personal productivity tools such as, but not limited to, Adobe Creative Cloud, Clipchamp, Snagit, Camtasia, Microsoft Stream, Decisions, and ThinkCel Provide comprehensive support and training for these tools, ensuring their optimal use within the organization
• Requirements Elicitation: Work closely with stakeholders to elicit and gather requirements, ensuring their needs are met through effective communication and collaboration. Apply Agile methodologies to promote iterative development, continuous feedback, and adaptive planning

Qualifications

Education:

Bachelor's Degree in Computer Science, Information Technology, or a related field. A Master's Degree is beneficial

Experience:

Minimum of 5 years of experience in managing and supporting Microsoft 365 environments, including Exchange On-premise, Exchange Online, Microsoft Teams, OneDrive, Viva Engage, Powershell, Microsoft Graph, Microsoft 365 Apps and Services, and Microsoft Viva

Technical Skills:

• In-depth knowledge of Exchange On-premise and Exchange Online, including hybrid configurations
• Proficient in Microsoft Teams administration and support
• Experience with OneDrive for Business management and support
• Understanding of Viva Engage and its implementation within an organization
• Proficiency in Powershell scripting for automation and administration
• Experience with Microsoft Graph API for custom solutions and integrations
• Extensive knowledge of Microsoft 365 Apps and Services, including Word, Excel, PowerPoint, etc
• Experience with Microsoft Viva and its modules such as Viva Insights, Viva Learning, and Viva Topics
• Experience with supporting personal productivity tools such as, but not limited to, Adobe Creative Cloud, Clipchamp, Snagit, Camtasia, Microsoft Stream, Decisions, and ThinkCell

Soft Skills:

• Effective practical and problem-solving abilities
• Proficient communication and interpersonal skills
• Ability to work collaboratively in a team environment

Certifications:

Relevant Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, MCSA, or MCSE are favorable

Competencies

• Technical Supervision: Provide technical supervision and guidance for the implementation and support of Microsoft 365 applications. Collaborate with cross-functional teams to ensure the effective deployment and operation of Microsoft 365 solutions
• Project Management: Supervised and managed Microsoft 365-related projects from inception to completion. Develop project plans, timelines, and budgets. Ensure projects are delivered on time and within scope. These are projects primarily related to Microsoft 365 and personal productivity tools within the scope of the Product Area
• Support and Fixing Problems: Provide advanced support and problem-solving for Microsoft 365 applications. Resolve complex technical issues and ensure optimal performance and availability of Microsoft 365 services
• Training and Documentation: Develop and deliver training programs for end-users and IT staff. Create and maintain comprehensive documentation for Microsoft 365 configurations, procedures, and best practices
• Security and Compliance: Ensure Microsoft 365 environments adhere to security policies and compliance requirements. Implement best practices for data protection, access control, and regulatory compliance
• Continuous Improvement: Stay updated with the latest Microsoft 365 features, updates, and best practices. Continuously seek opportunities for improvement and innovation within the Microsoft 365 environment
• Personal Productivity Tools: Manage projects related to this type of tool. Oversee governance, and administration, and provide comprehensive support and training for these tools, ensuring their optimal use within the organization Ensure adherence to the company's security and compliance requirements
• Requirements Elicitation: Elicit requirements from the SME's organization as well as stakeholders within the company at large. Collaborate closely to understand and document their needs and expectations
• User Story Development: Work with team members to translate elicited requirements into User Stories. Break down these User Stories into Tasks, ensuring they are clearly defined and actionable
• Estimation Facilitation: Facilitate the estimation of Tasks in both Story Points and Hours. Ensure that the team accurately estimates the effort required for effective project execution
• Mentorship: Serve as a mentor to team members, guiding them in their professional development. Foster a collaborative and learning-oriented environment to upgrade colleagues' knowledge and abilities

What we offer

We offer you an engaging role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where your development is continuously supported, enhancing your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 28th of February 2025.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.