P&C Services, Professional (Portuguese Speaker)

We are seeking a motivated professional for the role, with a primary responsibility of problem-solving, customer service, and data entry skills to support HR Services operations. The ideal candidate will possess practical skills in SAP SuccessFactors and SAP HR, Ticketing solution (Service Now), along with experience in HR shared services. The key role involves maintenance of the global data for positions, employees, and contingent staff, and the generation of the associated documents/letters/addendum emphasizing overall quality, accuracy, integrity, and confidentiality. Achievement in this position is grounded in the ability to execute operations efficiently, ensure meticulous attention to detail, deliver high-quality customer service, apply structured problem-solving, communicate clearly, and dedicate oneself to continuous improvement. 

This position offers you a unique opportunity to work with motivated and professional colleagues globally. This position is based out of Manila, Philippines, and it is a hybrid work setup (3 days office a week).

We operate through the four Vestas values: Collaboration, Simplicity, Passion and Accountability, and it is important that you see yourself working according to our values in all aspects. Moreover, we have a focus on diversity and inclusion both in recruitment and in daily collaboration.

Global People Services > P&C Operations > Global Service Desk

Responsibilities

• Execute HR-related transactions, troubleshoot issues with data and tools, and undertake special projects and data audits as required
• Ensure the accurate and timely entry of high-quality data within the SLA, considering priority and complexity
• Operate in a highly data-sensitive environment, upholding Data Privacy and adhering to confidentiality requirements to prevent compliance policy breaches
• Propose solutions for process deficiencies and contribute to the ongoing improvement process
• Efficiently address complex internal and/or external partner issues, advocating for the partner/customer, and guiding decision-making on deliverables
• Provide customer support globally by collaborating with internal partners (HR Business Partners, Regional Service Desk) and other stakeholders, resolving transaction problems, and handling exceptions with discretion
• Engage in the testing of new system features and process redesigns, and suggest changes to improve systems/ processes for improved operational efficiency
• Maintain and update the Internal and External Knowledge Base with content on policies, procedures, and FAQs, sharing acquired knowledge and experience
• Strive continually to enhance customer satisfaction and minimize complaints in the delivery of HR Operations Services
• Should be able to work effectively in a team and should be willing to help others
• Should have the ability to make decisions that influence customer service levels quickly
• Should be able to handle several duties at once & able to complete work tasks with speed, accuracy, quality within structured timelines

Qualifications

• 3+ years' experience in HR, Data Management, Operations, or employee service Support. If you lack HR experience but possess language skills in Portuguese/Spanish and are willing to learn about the HR domain, you are still eligible to apply
• Proficient communication skills (both verbal & written) with an ability to respond to customer queries
• Proficiency in MS Office (Excel, Word, Access, and PowerPoint)
• Versatile, integrity, self-motivated, and collaborative
• Possess a willingness and attitude to effectively resolve issues
• Ability to apply judgment to address customer needs; includes asking critical questions and being able to validate justifications provided
• Ability to maintain highly confidential and sensitive information. Also compliant with GDPR rules
• The ability to work according to a shift schedule is required. Typically night shift (8:00 PM - 5:00 AM)
• Skilled in planning, coordination, and organization

Additional Qualifications:

• Additional Language Fluency - Portuguese
• Experience managing various tasks concurrently in a continuously evolving environment, completing work tasks with speed and accuracy in a detailed work environment
• Experience with process improvement methodologies and change implementation
• Experience in ERP (SAP SuccessFactors, SAP HCM)
• Experience in Ticketing Solution (Service Now)
• The ability to work with and manage documents on a SharePoint ServiceNow Knowledge Base Article is beneficial

Competencies

• Operational efficiency and compliance
• Quick Learner
• Customer service orientation
• End-to-end process understanding, incl. dependencies towards payroll
• Skilled communicator & proficient in stakeholder management
• Digital solution orientation & good understanding of logical data patterns
• Versatile and able to adjust as needed
• Capability to self-manage and work collaboratively
• Quality orientation

What we offer

We offer you an engaging role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual off-site outings, team building, and sports events. In Vestas, you will experience an innovative environment, enhancing your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 30th of June 2025.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.