Network Voice Engineer

Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to support Network and Core Infrastructure services for site rollout and continued operations. Our branches and end users' infrastructure access are crucial for Vestas.

Enterprise Cyber Security & Infrastructure Services > Infrastructure Services > Core Infrastructure & Network

Core Infrastructure & Network is part of Digital Technology Solutions reporting to the CIO of Vestas, where we are end-to-end responsible for the full stack Enterprise Network, from Global Access overall Network Security services to Data Center and Cloud Networking. We develop, deliver, and manage strategies, roadmaps, governance, and day-to-day operations driven by business demands and technology Knowledge.

With our vision "We Have You Covered," we support and promote Digitalization at Vestas through smooth and well-operated Network services. We work in Agile products and are end-to-end responsible for all network access services globally, and as an engineer, you'll engage in all stages of service, from design and development over implementation and roll out to governance and operations. As a Network Engineer, you'll combine your proficient Network Engineering capabilities with informed Operations Governance insight by working directly as well as guiding and mentoring your colleagues in the Operations team.

Responsibilities

As a Voice Operations Engineer, your initial key area is the continued rollout of infrastructure services through our continued (small and major) site rollout. These initiatives cover multiple platforms, where you'll Maintain our Global Platform.

• Configure per design and standards
• Participate in Roll Out Support

As you get more familiar with our infrastructure and process, you'll take part in the daily operations of our entire access platform handling incoming requests and incident tickets, acting on preventive monitoring and alerting, and engaging actively in our e2e products with the architects and engineers for the continued development of our services.

Job Description and Key Responsibilities:

• Candidates are responsible for the implementation, administration, and management of collaboration solutions such as, but not limited to, Cisco CUCM, CUC, UCCX, VG, CUBE, Webex, IP Phones, ATA
• Candidates ought to have solid Cisco routing and switching/data/voice networking skills including SIP, MGCP, PRI, FXS/FXO, etc.
• Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the voice infrastructure
• Candidates are responsible for creating, completing, and presenting acceptance tests such as User Acceptance Test
• Provide timely project status updates to stakeholders, project managers, and IT infrastructure management
• Conducts/develops proactive maintenance designed to ensure optimal performance of the voice network
• Assist in planning for the future strategy of telephony and contact center
• Carry out performance and statistical monitoring and develop procedures and best practices to improve the overall environment
• Experience working in enterprise voice networks is required and the ability to work under time-sensitive environments and interface with senior management
• Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance
• Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance
• Collaborates with Product Owners, Technology Owner, Dev Team members, Architects, and Chapter Leads to assess
• Telecommunication needs related to voice and data networks
• Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, upgrades, and preventive maintenance
• Implement and maintain processes, procedures, and associated plans for network infrastructure including administration, usage, and disaster recovery
• Document standard operating procedures, diagrams, and training materials for use by the team

Qualifications

• Candidates are required to possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT, or equivalent
• Candidates need to have at least 3+ years of experience deploying, administering, or troubleshooting enterprise routing, switching,g or collaboration solutions
• Professional certifications CCNA Voice, Collaboration, or equivalent are beneficial
• Working knowledge of switches, routers, and collaboration solutions from Cisco or equivalent brand
• Experience in managing Verba Recording and Farlon Switchboard is valuable
• Knowledge of MS Teams Voice
• Experience in programming languages like PHP, Python, etc.
• Unix/Linux knowledge is beneficial
• Experience with Network technologies such as DNS, DHCP, Cisco ISE, DNAC Wireless Local & Flex is valuable
• Experience with network monitoring and troubleshooting tools such as Splunk, and Wireshark judgment and solid decision-making skills
• Good interpersonal skills/communication skills
• Ability to work in a busy environment with minimal supervision
• Good problem-solving skills and ability to meet tight time constraints
• Experience working with ServiceNow and the governance process is beneficial
• Proficiency in English in speaking and writing is necessary

Capabilities

We work as a team, and as a team, we will fulfill our goals. You therefore need to enjoy collaboration with many stakeholders and colleagues to deliver global network solutions modular, cyber-capable, and operational. We have a user-centric approach with a focus on business continuity and cyber competence. This means our services are delivered in high quality and are seamlessly anchored between our architects and operations (DevOps) with continuous feedback and improvement being a key focus.

• You bring a good attitude to your work habits and are diligent, thorough, and ready to assist your colleagues with your knowledge
• You are able to work on both projects and support activities in parallel
• We work in an evolving environment that requires your readiness to change priorities and take on different tasks
• You show curiosity and a genuine interest in scrutinizing assignments for the greater good of the solution

What we offer

We offer the opportunity to be part of the transformation and maintenance of a global network infrastructure, where you will interact with (and visit) colleagues in Digital Solutions, business units, and outsourcing partners around the world. Overall, we offer a platform for your career development, while developing our Network Services.

Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of January 2025.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan
   

BEWARE – RECRUITMENT FRAUD
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DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.