NOC Engineer

The Network Operations Centre is in our Manila office. It is a centralized team responsible for continuously monitoring the performance and health of our network. This team is responsible for monitoring events related to network and manage the life cycle of incidents related to these events. The NOC serves as the first line of defense against network disruptions and failures. They're designed specifically to prevent downtime and ensure high availability. Being part of the NOC means you will be part of a continued maturity and improvement journey. Your observations and ideas count, and you will have plenty of possibilities for learning and growth.

Security & Technology Platforms > Network & Core Platforms > Network Operations Center

Responsibilities:

• Serve as team member on a 24x7 IT operation.
• Monitor performance and service availability of global IT services including voice/data network, hardware and servers.
• Manage and track trouble/service tickets.
• Maintain service outage log and shift logs.
• Receive and respond to inquiries and requests via telephone, email, case tracking system with speed accuracy and proficiency.
• Generate service performance reports.
• Identify and fix network and server problems using diagnostic tools and route cases to the appropriate escalation group as necessary.
• Track response and resolution status of cases and escalate appropriate when necessary.
• Provide network performance metrics to management and other groups within Digital Solutions
• Contribute technical solutions to the Knowledge Base
• Improve knowledge of, and ability to operate, all technical support tools and technologies.
• Participate in projects and initiatives as a member of the NOC team.

Qualifications:

• At least 1-3 years' experience in an IT Service Desk, Help Desk, Technical Operations, NOC, or other technical support role with a background as either NOC Analyst or IT Help Desk Analyst
• Demonstrated knowledge of IT systems component stack (e.g., network, hardware, OS, database, and application software) and experience supporting these areas in an operations capacity.
• Working knowledge of Active Directory and other application/system administration tasks
• Effective communication, telephone & interpersonal skills, clear verbal and written communication skills in English
• Ability to work shifts as assigned which may include weekends and ability to be available on an on-call basis.
• Solid customer service quality and ability to establish working relationships with team members throughout the IT organization.
• Well-developed critical thinking and problem-resolution skills.
• Experience handling multiple competing priorities and ability to manage conflicts.
• A wide degree of self-motivation and initiative is expected.
• Experience in Automation and AI.

Competencies:

• Focused and willing to work on any shift as well as holidays as needed
• Positive behavior and attitude and can blend well with different kinds of personalities• User support mindset, and always putting self in users' shoes and ability to communicate the importance of the end-users
• Being resourceful as part of the role
• Openness to feedback, and capable of providing feedback
• Can easily evaluate and present complicated things to team members and upper
• management
• Exposure to ServiceNow Ticketing tool

What we offer:

Vestas provides an open, respectful, and global culture, attractive compensation package and long-term career development. Choose us, choose a good future! To meet business growth needs, Vestas needs a lot of skilled people to join us. We value and respect all employees and will offer attractive benefits which include A broad program of on-job training, an ideal platformfor professional and personal development, a Bonus Program, colorful team activities and etc. We put the emphasis on developing both personal and professional skills. In return, we expect you to contribute effectively to deliver results. Choose us, choose a solid future!

Our commitment to a fair hiring.

 At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

 
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

 
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

 
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.