Lead Network Voice Engineer

Describe the Department

Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to operate Network and Core Infrastructure services for site role out and continues operations. Our branches and end users' infrastructure access are crucial for Vestas.

Digital Solutions > Digital Technology Solutions > Digital Core Infrastructure & Network  

Core Infrastructure & Network is part of Digital Technology Solutions reporting to the CIO of Vestas, where we are end-to-end responsible for the full stack Enterprise Network, from Global Access over all Network Security services to Data Center and Cloud Networking. We develop, deliver and maintain strategies, roadmaps, governance, and day-day operations driven by business demands and technology Knowledge. 

With our vision "We have You Covered" we incorporate and initiate Digitalization at Vestas through seamless, robust, and well operated Network services. We work in Agile products and are end-to-End responsible for all network access services globally, and as an engineer you'll engage in all stages of a service, from design and development over implementation and roll out to governance and operations. As a Network Engineer You'll combine your knowledge in Network Engineering capabilities with strong Operations Governance insight working as well as guiding and mentoring your colleagues in the Operations team.

Responsibilities

As a Voice Operations engineer your initial key area is the continued roll out of infrastructure services through our continued (small and major) sites roll out. These initiatives cover multiple platforms, where you'll Maintain our Global Platform.

• Configure per design and standards.
• Participate in Roll Out support

As you get more familiar with our infrastructure and process, you'll take part in the daily operations of our entire access platform handling incoming request and incident tickets, acting on preventive monitoring and alerting and engage actively in our e2e products with the architects and engineers for the continued development of our services.

Job Description and Key Responsibilities

• Candidates are responsible for the implementation, administration, and management of collaboration solutions such as, but not limited to, Cisco CUCM, CUC, UCCX, VG, CUBE, Webex, IP Phones, ATA
• Candidates need to be skilled in Cisco routing and switching/data/voice networking, such as SIP, MGCP, PRI, FXS/FXO, etc.
• Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the voice infrastructure.
• Candidates are responsible for creating, completing, and presenting acceptance tests such as User Acceptance Test.
• Provide timely project status updates to stakeholders, project managers, and IT infrastructure management.
• Conducts/develops proactive maintenance designed to ensure optimal performance of the voice network.
• Assist in planning for the future strategy of telephony and contact center.
• Monitor performance and statistics and create procedures and best practices to improve the overall environment.
• Experience working in enterprise voice networks required and the ability to work in a time-sensitive setting and interface with senior management.
• Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance.
• Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance.
• Collaborates with Product Owners, Technology Owner, Dev Team members, Architects, and Chapter Leads to assess Telecommunications needs related to voice and data networks.
• Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, upgrades, and preventive maintenance.
• Implement and maintain processes, procedures and associated plans for network infrastructure including administration, usage, and disaster recovery.
• Document standard operating procedures, diagrams, and training materials for use by the team.

Qualifications

• Candidates are required to possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates need to have at least 3+ years' experience deploying, administering, or troubleshooting enterprise routing, switching, or collaboration solutions.
• Professional certifications CCNA Voice, Collaboration or equivalent
• You need working knowledge of Cisco or similar switches, routers, and collaboration tools.
• Experience in managing Verba Recording and Farlon Switchboard.
• Knowledge of MS Teams Voice.
• Experience in programming languages such as PHP, Python, etc.
• Unix/Linux knowledge.
• Experience with Network technologies such as DNS, DHCP, Cisco ISE, DNAC Wireless Local & Flex.
• Experience with network monitoring and troubleshooting tools like Splunk and Wireshark
• Experienced judgment and solid decision-making skills.
• Good interpersonal skills/communication skills.
• Manages tasks efficiently with minimal guidance in different environments.
• Good problem-solving skills and ability to meet strict time constraints.
• Other skills are not mandatory:
• Experience working with ServiceNow and governance process.
• Fluent English in speaking and writing is a prerequisite.

Capabilities

As a team, our goals will be met with your collaboration. You should appreciate working with various colleagues and stakeholders to offer global network solutions that are modular, cyber-capable, and operational.  We have a user centric approach with a focus on business continuity and cyber competence. This means our services are delivered in high quality and are seamlessly anchored between our architects and operations (DevOps) with continuous feedback and improvement being a key skill. 

You are engaged as a person, both regarding your working habits - being diligent, systematic and motivated - and towards your colleagues asking for your expert consultancy.  You are able to work on both projects and support activities in parallel. We operate where things change quickly, and you'll need to shift focus as priorities change and be ready to start new projects. You show curiosity and a keen interest to scrutinize assignments for the greater good of the solution.

What We Offer

We offer the opportunity to be part of the transformation and maintenance of a global network infrastructure, where you will interact with (and visit) colleagues in Digital Solutions, business units and outsourcing partners around the world. Overall, we offer a platform for your career development, while developing our Network Services.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.