Infrastructure Operations Analyst

The Infrastructure Operations Center (IOC) Product Team is a group responsible for the hybrid platform monitoring function, we will see both increased IT availability and increased process automation. The main benefit is to have control over this vital part of/for Vestas, and work with continuous improvement within IT Automation. The Monitoring function (IOC) is critical in Vestas going forward when it comes to platform and eventually Application monitoring.

Strategic goal supported:

• Quality - by reacting faster on errors/Alerts for Vestas
• Scalability - by standardizing and automating the monitoring processes, to hasten task completion
• Higher end user experience - by faster resolution time

The outcome will be:

• Increased reaction patterns/models and decreased risks exposure handling Incidents and events
• Faster onboarding of new tools and processes by better use of automation
• Assist smaller DevOps/Application teams to cover 24/7 monitoring and basic troubleshooting.
• Monitoring infrastructure components on-premise and in the cloud

Infrastructure Services > DataCenter & Cloud, Engineering and Services (DCES) - Technical > DataCenter & Cloud, Engineering and Services (DCES) - Chapter Lead

Responsibilities

• Performing daily system activities. Jointly with a team that provides 24/7 operational services
• 2nd level support for issues related to infrastructure including IaaS and PaaS components
• Performs system checks and basic maintenance plans
• Identifies and resolves system operating problems and determines the cause of the system interruptions
• Eventually, assist DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks
• Assist in coordination and resolution of problems
• Create document procedures and operational workflows
• Windows AND/OR Linux Operating System proficiency

Qualifications

• Experience in Microsoft Azure working with IaaS and PaaS in Microsoft Azure, such as Managed SQL webapps, etc.
• Knowledge in SQL administration and IIS administration
• Knowledge on Grafana, Kubernetes, and Dynatrace
• Thorough experience with the ability to incorporate the information onto a software program used in the fabrication
• Knowledge/Experience on Service Now Ticketing Platform
• Documentation and administration/coordination skills

Competencies

• Experience in 24/7 monitoring setup and basic troubleshooting
• Knowledge in Incident/Request Management and Problem Management
• Automation mindset
• Skilled in engaging with other teams in joint troubleshooting
• Effective collaborator with good communication skills
• Experience from working in DevOps organizations
• Committed to personal development

What we offer

We offer you an engaging role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment, enhancing your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of March 2025.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.