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Vestas Factory

System Operator 
PH, Pasay City | Professional | Full-Time 

Vestas offers you challenging career opportunities within a global organisation. As the world's leading supplier of wind power solutions, we have delivered more than 40,000 wind turbines in 65 countries. Over 20,000 employees are eager to welcome new, dedicated colleagues on our journey to a more sustainable future. Would you like to join us?

 

Remote Operations Center, Remote Operations Center Manila, ROC MNL Operations   

Remote Operations Center Manila is part of Vestas Global Service and is responsible in monitoring SCADA servers around the globe as well as ensuring data collection from wind parks is complete and accurate.  

 

Responsibilities

  • Perform day-to-day operation of technical components, to continuously meet agreed service levels
  • Contribute to day-to-day delivery of Technical IT services, meeting the required and/or agreed levels of functionality and quality/availability 
  • High-quality support, i.e. short response time and high resolution rate
  • Monitor and react to any detectable or discernible occurrence that has significance for the management of IT infrastructure or delivery of IT service and evaluation of the impact a deviation might cause to the services according to agreed SLA/OLA.
  • Ticket handling (Receiving, documenting, prioritizing and distributing of service calls)
  • Ticket resolution (incident resolution, request fulfillment)
  • Technical trouble shooting as agreed with the stakeholders.
  • Daily Routine Tasks Management – Performs all activities relating to assigned technical/technological expertise, including daily routine tasks, incident resolution, request fulfillment, change applications and developments as described in the Basic ROC Manila monitoring services.
  • Provides inputs for continuous operations improvement.
  • Provide safe and reliable operation within own area

 

Qualifications

  • Education: BS Computer Science, Engineering, or IT graduate, or equivalent
  • At least two (2) years extensive experience in Server administration – Windows
  • At least two (2) years extensive experience with Windows Server Administration (2003 and above)
  • At least two (2) years of related experience in any of the following will be an advantage: SQL scripting, Microsoft SQL related operations support, Server administration - VMware, Nagios Administration, Operator’s tasks in VMware or Basic Network Administration (CISCO).
  • Two (2) to three (3) years of related experience in Incident Management and Troubleshooting
  • Certification in ITIL v3 is an advantage

 

Competencies

  • Very good written and oral English communications skills
  • Strong coordination and interpersonal skills; team-player
  • Experience in supporting large-scale/global sites from a central remote location preferably in an IT Shared Service or Operations/Command Center environment
  • General knowledge and skills in supporting various IT technologies (Infrastructure and Systems)

 

What we offer

We offer you a challenging and demanding job with excellent professional and personal development opportunities in an inspiring, international work environment at the world’s leading manufacturer of wind turbines.

 

About Vestas Shared Service Centre, Manila
Vestas’s In house Shared Service Centre (SSC) is based in Manila, Philippines which provides processing services to Vestas businesses around the world, mainly in Finance & Accounting, Master Data Management, Procurement, Global Service Support Center and Remote Operations Center. Its primary purpose is to deliver a low cost, scalable and customer- centric shared service operations out of the Philippines. We offer exciting careers and excellent opportunities for professional and personal development in an inspiring environment at the world's leading wind turbine producer. You will join an international work environment, where you will collaborate with various stakeholders. You will gain relevant work experience and you will be part of an ambitious team working towards preserving our planet for the future generations. In Vestas, you will experience a fast-paced environment where no days are ever the same, strengthening your personal as well as your professional growth.
 

Additional information 

  • Permanent role
  • Work location - Mall of Asia Complex Pasay City, Manila
  • For additional information on the position, email us at recruitment-ssc@vestas.com

 


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with 97 GW of wind turbines in 79 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled 83 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 24,400 employees are bringing the world sustainable energy solutions to power a bright future. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.