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System Operator (WPP Network)

Requisition ID:  22125

Pasay City, 00, PH

Work experience:  Administrative
Type of position:  Full-Time


Vestas Factory

System Operator (WPP Network) 
PH, Pasay City | Administrative | Full-Time 
| ID: 22125 


Remote Operations Center Manila is part of Vestas Global Service and is responsible for monitoring SCADA servers around the globe, ensuring data collection from wind parks is complete and accurate and reducing customer network downtime. Remote Operations Center Manila supports offsite IT Infrastructure alert monitoring for other wind parks across the globe to ensure connectivity of all the parks to the network, SCADA server is in working condition and Vestas critical services are running to minimize the lost production factor of wind turbines. The offsite network supports and assists customers to make sure that they can connect to Vestas network. Day-to-day data collection of each and every turbine located in all wind parks across the globe. The team also supervises the helpdesk support, data monitoring and DBA tasks related to the turbine data collection.


Global Operations Engineering > Remote Operations Centers > Remote Operations Center Manila



  • Facilitate wind farm integration to Vestas network
  • Maintain network uptime by reactive remote troubleshooting
  • User management for Cisco network devices
  • High-quality support, i.e. short response time and high-resolution rate
  • Ticket handling (Receiving, documenting, prioritizing and distributing of service calls)
  • Ticket resolution (incident resolution, request fulfillment)
  • Provides inputs for continuous operations improvement



  • Graduate of BS Computer Science, Engineering, Information Technology or equivalent
  • Professional experience maintaining real-world production systems. Maintain complex network designs
  • With an understanding of Cisco ISE (LDAP, REST APIs), IPSec VPN, DMVPN and device authentication (IEEE 802.1x)
  • With at least two (2) years of extensive experience on Cisco switches and routers (preferred industrial grade) experience and other vendors
  • CCNA (or equivalent) certified
  • With 2 - 3 years of related experience in Incident Management and Troubleshooting
  • Knowledge about Information Security and Risk Management
  • Certification in ITIL v4



  • Very good written and oral English communications skills
  • Solid coordination, interpersonal skills and a collaborator
  • Experience in supporting large-scale or global sites from a central remote location in an IT Shared Service or Operations/Command Center environment
  • Familiarity with Ticket Management tools/processes
  • Required to work on shifting schedule - the team is supporting the business 24x7 
  • Emphatic yet able to build customer rapport; able to bring people professionally including the management
  • Highly critical and able to make quick decisions in resolving critical incidents/issues
  • Solid reporting skills in both oral and written; experience in collaborating with different nationalities
  • Able to travel abroad if needed by the position


What we offer

We offer you an exciting and interesting job with professional and personal development opportunities in an inspiring, international work environment at a well-known manufacturer of wind turbines.


Additional Information 
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 28th of February 2022.

Additional Benefits

  • Fitness Subsidy
  • Retirement Benefit Plan

About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 


Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensures equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 


At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day-to-day work – no matter what you do and where you are in the organization.


Learn more about Vestas at www.vestas.com and follow us on our social media channels.