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ServiceNow Subject Matter Expert (SME)

Requisition ID:  24713

Pasay City, 00, PH

Work experience:  Specialist
Type of position:  Full-Time


Vestas Factory



The ServiceNow Subject Matter Expert (SME) has a broad and deep knowledge covering the ServiceNow platform and will be the go-to person for technical platform matters. You are the one who naturally takes the responsibility of encouraging improvements to the platform and looking into untapped opportunities. You are essential for ensuring seamless and optimal partnership between projects/developers, architects, support, and platform operations.


User Productivity & Digital Foundation > Infrastructure Delivery & Support > ServiceDesk, Tools & Processes



  • Supervise work covering designing, developing, configuring, testing, and deploying supporting solutions for the ServiceNow platform
  • Work closely with architects and external vendors to ensure top-of-class ServiceNow solutions
  • Supervise efforts to ensure coordination with multiple projects at the same time
  • Initiate collaborating on small-to-large scale projects with minimal supervision
  • Communicating with clients, using problem-solving skills, and proposing solutions
  • Develop test cases for functional, regression testing, UAT testing, resolution of reported defects and perform integration testing with sample and live data
  • Oversee the responsibility for the health of the ServiceNow platform and promote optimization initiatives
  • Direct a continuous improvement cycle optimizing ways of working with development/projects and support within DevOps (QA on technical documentation, QA on technical documentation, Improve and optimize documentation and Ensure smooth transition of handover from development/project to support)
  • Coordinate root cause analysis and remediation for integration, system, reporting, and data issues
  • Coordinate the version upgrade/clone process


  • You may come with a background from a central architect/SME position in a large company or from an implementation partner with broad and deep experience
  • Degree in Computer science, MIS or equivalent
  • Highly IT literate (IT drivers)
  • A minimum of (3) years of experience with ServiceNow development
  • Technical solutions architecture and Project management experience
  • A certification as ServiceNow Administrator and Application developer
  • Fluent in English oral and written
  • Understanding of the set of IT Services provided to enterprises by a global IT organization and the IT infrastructure technologies that support and enable them

       Deep knowledge required:

  • Integrations via REST
  • JavaScript
  • Flow designer
  • The ServiceNow data model

       Ideally a broad experience with:

  • ITSM Pro
  • Integration hub enterprise spokes 
  • HR Service delivery Pro
  • Workplace Service delivery
  • Security operations (SIR)
  • Vulnerability response (VR)
  • App Engine
  • ATF



As a person, you are professional and committed by nature with a keen sense of quality. You are flexible with a can-do attitude and an innovative mindset, and you thrive in an exciting environment with progressive people. You are structured and have a methodical task approach as well as a good corporate and communication skillset. Furthermore, you:

  • Be focused and curious
  • Ask questions and address the status quo
  • Are self-motivated and can act on your own
  • Chase issues or improvement opportunities
  • Are quality-minded - part of the job is going back to out-of-the-box features, cleanup, and doing QA on new and already existing solutions
  • Are extremely strict and minimalistic in your solutions with an aim to stay as close to out-of-the-box functionality as possible
  • Can work in an agile/scrum-based fashion
  • Can conduct training sessions for your colleagues on technical matters
  • Can build trust and credibility at all levels of the organization

What we offer

You will be working together with vendors, architects, Service Delivery Managers and Subject Matter Expert colleagues in other departments within Operations and Support and you will be involved in the implementation, adoption, and optimization of key services to Vestas end-users. 
Furthermore, you will get the chance to engage with a large array of stakeholders also outside Vestas Global IT. 

All of this will happen in a professional, multicultural environment where the Vestas values: Accountability, Collaboration, Simplicity, and skill are central to your success. Vestas offers you improving career opportunities in a global organization. As an established supplier of wind power solutions, we have installed more than 48,000 wind turbines in 70 countries. We currently have more than 25.000 employees and are eager to welcome new committed colleagues.


Additional Information 
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of July 2022.


Additional Benefits

  • Fitness Subsidy
  • Retirement Benefit Plan

About Vestas


Vestas is the energy industry’s global partner in sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 


With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce that embraces all social identities and is free of any discrimination. We commit to creating and sustaining an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 


To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.