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End User Computing Manager

Requisition ID:  21494
Location(s): 

PASAY, 00, PH

Work experience:  Management
Type of position:  Full-Time

 

Vestas Factory

End User Computing Manager 
PH, Pasay City | Management | Full-Time 
| ID: 21494 

 

The End User Computing team delivers a high-quality EUC service based on best practices and proven solutions, where qualified personnel and transparent processes ensure seamless user experiences. We aim constantly to improve the quality of EUC and aim for optimization of tools and processes, and for a certain level of automation. Being part of EUC means you will be part of a continued maturity and improvement journey. Your observations and ideas count, and you will have plenty of possibilities for learning and growth. 
 
The EUC Manager and team in Manila will be a part of the Global IT EUC team, ensuring that services within the EUC and License management domain be delivered according to agreed service levels and ensuring general performance lift. The role undertakes management and coordination activities required to provide an enhanced end-user service experience and secure continuous improvement within the area. The responsibilities include daily team management.

 

User Productivity & Digital Foundation > Infrastructure Delivery & Support > End User Computing

 

Responsibilities

  • Motivating team members to improve performance
  • Monitor overall team performance
  • Train, coach, mentor team
  • Providing guidance to direct reports and motivating team members to meet team goals, adhering to their responsibilities, to improvement
  • Delivering appropriate and effective communication to stakeholders across the organization to make sure that the team goals and services are kept well known
  • Ensure the right processes to ensure that requests are assigned to an Assignee with the relevant competencies
  • Ensure that headcount for shifts is properly forecasted/distributed
  • Bring improvement initiatives supporting the SLAs

 

Qualifications

  • Manager experience working with a process focused IT area on a management level in a Global setup
  • Good analytic and communication skills - verbally and in writing 
  • Cross-cultural understanding is a benefit
  • Degree in IT, Business Administration, or similar

 

Competencies

As a person, you are professional and committed by nature with a solid sense of quality. You are a professional with a can-do attitude and an innovative mindset, and you thrive in a complex environment with skilled people. Furthermore, you are/have: 

  • Flexible and willing to work on any shift as well as holidays as needed
  • Positive behavior and attitude and can blend well with different kinds of personalities 
  • User support mindset, and always putting self in users' shoes and ability to communicate the importance of the end-users
  • Being resourceful as part of going the extra mile 
  • Openness to feedback, and capable of providing feedback 
  • Can easily analyze and present complicated things to team members and upper management 
  • You possess great communication skills, and you know how to use them both to convey and share knowledge with your team and to handle stakeholders in the organization
  • You efficiently delegate tasks to your team members with team targets and personal development in mind
  • You create a good atmosphere around you, and you coach and motivate your team to deliver their very best

 

What we offer

Vestas offers you improving career opportunities in a global organization. As a well-known supplier of wind power solutions, we have installed more than 48,000 wind turbines in 70 countries. We currently have more than 25.000 employees and are eager to welcome new trusted colleagues.

 

Additional Information 
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 28th of February 2022.


Additional Benefits

  • Fitness Subsidy
  • Retirement Benefit Plan

About Vestas                                                                

                                                           
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensures equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day-to-day work – no matter what you do and where you are in the organization.

 

Learn more about Vestas at www.vestas.com and follow us on our social media channels.