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Vestas Factory

2nd level Support - Device Management Systems and PC configurations 
PH, Pasay City | Professional | Full-Time 
| ID: 19728 

 

Client 2nd level operator has a broad knowledge within at least one software and client performance tools like the SCCM platform, Software OS & App patch management, Windows client operating systems, Client AD, GPO and OU structures and web browsers (Edge, Chrome, Internet Explorer). Our new client 2nd level supporter will work closely with our Subject Matter Experts as well as external vendors to ensure stability and motivated clients for Vestas's end users.

 

Global IT > User Productivity & Digital Foundation > Infrastructure Delivery & Support

 

Responsibilities

  • Work as an escalation point for 1st level support
  • Handle and coordinate support tickets in the Service Management system
  • Ensure and supervise the full lifecycle of knowledge articles​ related to end-user computing such as identification of needed articles, updates to existing articles and assist improve the overall knowledge management area

 

Qualifications

  • Solid experience with SCCM and similar
  • Highly IT literate (IT drivers)
  • Fluent in English both oral and written
  • Understanding job-specific IT Services provided to enterprises by a global IT organization and the IT infrastructure technologies that support and enable them

      Specific knowledge required

  • Operating and maintaining an SCCM infrastructure 
  • Operating and maintaining images, task sequences in SCCM 
  • Experience with working in a service management ticketing tool 

      Ideally, experience with at least one of the following areas

  • Optimization of client performance 
  • Distribution tools like the Microsoft SCCM platform and software distribution in general 
  • Microsoft patch management tools 
  • Client operating systems and OS systems, Linux, Mac OS or other, Client AD, GPO and OU structure 
  • Remote desktop tools 
  • Knowledge around web browsers and their configuration 
  • Scripting knowledge (PowerShell, VBS)

 

Competencies

  • Have high-quality standards and persistence in getting to the bottom of problems
  • Are analytical, structured, and methodological, motivated but also enjoy the benefits of working in a team
  • Understand the corporate-wide impact of your work and deliveries
  • Are able to navigate in a large enterprise and a changing environment
  • Are willing to work on different shifts covering alternate time zones


What we offer
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, and some more. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events throughout the year. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.


Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of December 2021.


Additional Benefits

  • Fitness Subsidy
  • Retirement Benefit Plan

About Vestas                                                                

 

Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensures equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day-to-day work – no matter what you do and where you are in the organization.
 

Learn more about Vestas at www.vestas.com and follow us on our social media channels.