Service Supervisor

Vestas LATAM is an independent business unit of Vestas Wind Systems, responsible for the Latin American markets. It is to develop these markets in terms of sales, project installation and customer service.

The Service Department is responsible for the proper functioning of our clients' wind farms, and for guaranteeing the maximum performance of each wind turbine throughout its useful life. In addition, it ensures that the wind turbines operate at their maximum capacity and generate maximum power for customers. Consequently, this team is essential to maintain customer loyalty in the long term.

Responsibilities:

• Supervision of a team of Service Technicians to ensure that they carry out their work effectively, safely and to the required standards
• Use KPIs to monitor team and individual performance and take action as appropriate to share goal completions, address shortfalls and make improvements
• Follow up with customers regarding performance of turbines and quality of work
• Optimize availability through control and approval of holiday requests and management of absence against capacity requirements
• Conduct QSE audits in co-operation with the QSE department
• Ensure effective two way communication between Service Technicians and the Regional Office.
• Development of Service Technicians including annual appraisals, identification of training needs and delivery of on-site training and coaching on best practice to create and maintain a high performance team.
• Participate in the selection of new Service Technicians
• Together with Customer Manager perform face to face customer contact
• Support planning to ensure resources available at all times. Have regular meeting with planner to ensure plans are on target. 
• Carry on SO management process once created

Qualifications:

• Bachelors degree in Electrical, Mechanical, Electromechanical, Naval Engineering
• Prior strong SAP knowledge and practical experience is required
• Skills in business understanding and information / datanalysis
• At least 3 years industry applicable experience

Location: Montevideo

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DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.