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Vestas Factory

Customer Care Engineer 
MX, Mexico, D.F. | Professional | Full-Time 
| ID: 17423 

Vestas offers a range of services across most major OEM platforms, from low-scope services to wall-to-wall programs with advanced guarantees. As an important part of the Services organization, the Customer service Engineer plays an essential role to achieve Service business growth and targets, working closely with Service Planner, Operations Manager and Equipment Sales.

 

Responsibilities

  • To secure high-quality customer relationship, leading to increased customer satisfaction
  • To work together and communicate effectively with all departments to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety, and environmental issues, etc. Coordinate with Service Operations and Technical department for the resolution of possible issues
  •  To be commercially aware of the contract's financial performance and requirements and inform /escalate cost overruns, requests out of scope, and transition to new contracts
  •  Act as a counterpart to customer's responsible manager
  • Own, handle and systematically record all customer issues, using available tools • Ensure correct information in SAP and Sales Force related to contractual obligations, quotations, invoicing, etc.

 

Qualifications

• Bachelor's degree in Business Administration, Engineering, Industrial Engineering or similar

• At least 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market • Familiarity with complex technical machinery, plant, processes, or systems

 • Good business sense and good economical understanding of contracts

 • Experience coordinating cross-functional teams and multi-disciplinary projects across a large complex organization;

• Fluency in English and Spanish is mandatory

 

 

Competencies

  • Structured and trustworthy
  • Have innovative people skills and can communicate professionally to customers
  • Customer oriented
  • Solid investigative skills with emphasis in problem solving
  • Outgoing and motivated with a "Yes, I can" attitude
  • Able to cope with a high level of change and task
  • Great time manager
  • Have a positive mindset and respectful attitude
  • Knowledgeable of SAP and/or Sales Force

 

What We Offer

We offer an exciting career opportunity with great opportunities and possibilities of development together with the opportunity to be part of an and innovative team of committed colleagues, who are all enthusiastic about creating a world entirely by renewable energy. We offer an attractive salary and solid benefits package.                                                                                     

Vestas offers a world of opportunities. You will meet people with a broad range of skills, from a variety of cultures. We are committed to make sure that all current and future Vestas employees are guaranteed equal opportunities regardless of social identity. Everyone must feel safe, valued, and know that their voice is heard.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels