Technical Support Engineer

Vestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amazing exposure to new technology in wind industry.

Regional Operations Team APAC > Turbines ASP > Technical Support ANZ and Off Shore

Service/Service Operations/Operations Engineering/ Turbines/Technical Field Support Turbines ASP is part of Service Organization supporting the Service and Construction organizations on technical support and acting as the link between VPS and local business units.

Responsibilities

• Provide 2nd level expert technical support to Service and Construction
• Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy.- Provide support to Construction in installation, Pre-assembly, commissioning and start-up of wind turbines
• Provide support to service operation on resolution of turbine alarms / alerts
• On request from Sales provide technical input to support sales of WTGs and Service products
• At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth
• Provide translation support of technical matters on a need basis
• Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues
• Provide trouble-shooting support to field technicians
• Actively convert knowledge into business value
• Analyze poor performing wind turbines / wind farms and provide solutions
• When needed identify spare parts and documentation
• Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)
• Ensure correct SW and parameter settings for windfarms
• Compile SW suggestions. Coordinate and give assistance in SW field test
• Remote Software upload
• Anchor Reliability calls within Vestas and with the external customers
• Creation of Unscheduled Task-list requests as part of LEAN

Qualifications

• Bachelor's Degree in Electrical / Electronics Engineering
• Required 8-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas current platform/ Vestas Offshore
• Experience in Classic and VMP controller would be preferred

Competencies

• Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis
• Able to multitask and prioritize daily work under a fast paced environment
• Ability to priorities tasks in accordance with business objectives
• Ability to develop networks internationally to develop own knowledge base and solve technical issues
• Having an overview on the overall business requirement and volunteer to support business values

What We Offer

• A strong safety culture
• Dynamic and fast-paced work environment 
• An opportunity to work with the world leader in wind energy
• The opportunity to further develop your skills and professional development
• Global career progression prospects
• Diversity and Inclusion

Additional information

• All potential employees will be subject to undertaking a full medical assessment to be considered for this role
• Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date

Our Benefits

• Join the World's Leading Wind Energy Solutions Provider
• Excellent Career Development opportunities both Nationally and Globally
• A workplace that embraces Diversity and Inclusion
• Flexible workplace arrangements
• 13 weeks Paid Primary Carers Leave
• 3 weeks Paid Secondary Carers Leave
• Employee Assistance Program

Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.