Customer Relationship Professional

Vestas are looking for an enthusiastic and experienced Customer Relationship Manager to join our collaborative and knowledgeable team in Melbourne. This is a unique opportunity to be the face of Vestas and communicate directly with our portfolio of clients across Australia and New Zealand.

Our customer relationship team liaise directly with our clients who own wind farms across the ANZ region. As the successful candidate you will manage a portfolio of clients relating to operational wind farms across ANZ

Your role will encompass both communicating with our clients and solving any issues as they arise as well as collaborating with a variety of internal stakeholders to achieve the necessary outcomes meeting our contractual obligations. At times you will liaise directly with wind farm service staff on output of energy or relating queries to our Service Sales team.

You will build great relationships internally and externally and get the opportunity to really own the work in front of you each day.

Responsibilities

• Ability to interpret and facilitate queries of client contracts
• Meet and exceed "Guarantee levels" with tracker
• Review on Scope creek on obligatory services and proactively manage Customer's and Operational expectations
• Periodical meetings with Customers
• Handling Customer queries and managing Loyalty base for repeat order as "Brand Promoters"
• Lead the inter-department ticketing mechanism, for meeting committed timelines to Customers
• Track financial efficiency of the assigned Service Contracts and mitigate the Contract risks
• Manage receivables
• Upselling on ongoing technological features
• Empower and drive "Commercialise the Operations" by extending the support to Operational teams

Qualifications

• Engineering with 3-5 years experience desired on handing Engineering products
• Preference to having experiences in Product-Sales OR Service-Sales function

Competencies

• Managing customer expectations and align to the Vestas process flow
• Professional customer retentionship skills
• Ability to manage Customer meetings
• Confidence in contract interpretation and track the progress
• Upselling and transactional skills
• Basic financial knowledge
• Comfortable with being the voice of Vestas to our customer

What We Offer

• A highly innovative, supportive and international environment with substantial opportunities for professional development
• The chance to work on some of largest, most valuable and most exciting renewable energy projects in the region
• A purpose-driven career where your work directly contributes to a more sustainable future
• A culture that celebrates inclusion, wellbeing and diverse perspectives

Our Benefits

• Join the World's Leading Wind Energy Solutions Provider
• Excellent Career Development opportunities both Nationally and Globally
• A workplace that embraces Diversity and Inclusion
• Flexible workplace arrangements
• 18 weeks Paid Paremtal Leave
• 3 weeks Paid Secondary Carers Leave
• Employee Assistance Program

Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community including defence and ex service persons and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.

Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.