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Customer Service Agent

Requisition ID:  16979
Location(s): 

Malmö, Skåne Län, SE

Work experience:  Professional
Type of position:  Full-Time

Vestas Factory

Customer Service Agent - Malmo 
SE, Malmo | Professional | Full-Time 
| ID: 16979 

Are you looking for a new exciting opportunity in a global organizational environment and would like to be a part of a green energy transition? Then Customer Service Agent with the energy industry’s global partner on sustainable energy solutions might be the job for you. Vestas is growing and needs more colleagues in the Service department in Malmo!

 

Sales > SBU NCE > Customer Care Sweden
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work.
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Swedish customers by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship, and seeking aftermarket sales.

 

Responsibilities
The Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations.
Your responsibilities are:

  • Customer Business Relations and Customers Service Administration
  • Creatively seeking opportunities to establish and expand our sale of spare parts and other after-sales products and services including the execution of sales campaigns
  • Carry out simpler service contract negotiation (renewal/renegotiation) to ensure profitability and a solid, long-term relationship
  • Maintaining good operational relations with all types of customers
  • Contractual interpretation
  • Handling multiple fixed, daily tasks concerning customer issues. Make sure that all customer communication is handled and registered in CRM
  • Ensuring effective communication with our planning team
  • Contribute to the continuous improvement of both general work routines and formal procedures
  • Creating service orders and instructions to service technicians and other parts of the service organization

 

Qualifications

  • Previous experience in customer support and maintaining long-term customer relationships
  • Good knowledge of internal sales and administrative skills
  • Professional verbal and written communication skills in Swedish, and English
  • Experience with ERP and CRM systems
  • Experience with SAP
  • High-level skills in MS Office

 

Competencies
As a person you are/have:

  • A positive approach with a can-do mindset and true motivation towards giving the customer a great service experience
  • A people person who can see the customers' perspective
  • Innovative and independent, takes initiative and is action-oriented towards continuous improvements
  • A trusted team-oriented person who can secure the daily workflow
  • Detail-oriented, organized, and structured with a high focus on quality
  • Ability to cope with stress in an ever-changing environment
  • Service-minded with a significant business motivation

 

What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

 

Additional Information
Applications are handled on an ongoing basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 28th of January 2022.


About Vestas                                                            
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels.