Service Operations Dispatcher

Do you have experience with coordination and a systematic approach to handling workload? Are you a detail-oriented person who is good at communicating and enjoys finding solutions to different situations? Then we have the position for you! Vestas is looking for a Service Operation Dispatcher to our team in Malmö!

Region NCE > SBU NCE Service > Planning SE South
Vestas North and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas North and Central Europe the best place to work.
The Service department in Sweden is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. Located in Malmö, you will be part of a regional team and be responsible for service planning for the northern part of Sweden. You will also be an important part in securing and delivering products and service to meet our customers' expectations.

Responsibilities

• Investigate requirements and plan service and other scheduled activities
• Allocate and direct resources for unplanned schedules
• Ensure work orders have been set up for all incoming jobs
• Priorities open work orders within defined company rules and guidelines
• Ensure effective internal communication of both planned and unplanned activities
• Create a comprehensive weekly package of prepared work orders for each service team
• Escalate issues regarding possible overload and shortage of work to the Supervisor and/or Regional Manager as appropriate, make recommendations to make effective use of resources

Qualifications

• Experience of workload planning
• Extensive experience with MS Office and in-house database management and planning tools
• Proven ability to investigate the upcoming trends and workload
• Oral and written fluency in Swedish and good communication skills in English
• SAP, Salesforce or similar experience is a beneficial merit

Competencies

• Attention to detail
• Solid planning and coordination skills
• A systematic approach with good investigative and problem-solving skills
• An ability to remain calm under a time-sensitive situation, and to handle varying workloads
• Clear and concise oral and written communication skills, as you will be dealing with several stakeholders
• Leadership skills and ability to assign tasks and instruct others effectively
• As a person we believe you're confident and proactive

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information
Your primary work location will be Malmö, Sweden. 
You should expect some travel activity, approximately 50 days per year. 
If the above match your skills and qualifications, please apply no later than 20.11.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 
For additional information about the position, please contact: Recruiter Linnéa Holm at linho@vestas.com.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.