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Customer Service Agent

Requisition ID:  23813
Location(s): 

Malmö, Skåne Län, SE

Work experience:  Professional
Type of position:  Full-Time

Vestas Factory

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Service Agentat Vestas you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

 

EVP NCE > SBU NCE >  Customer Care Sweden
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work.
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Swedish customers by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship, and seeking aftermarket sales.


Responsibilities
The Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations.
Your responsibilities are:

  • Customer Business Relations and Customers Service Administration
  • Creatively seeking opportunities to establish and expand our sale of spare parts and other after-sales products and services including the execution of sales campaigns
  • Carry out simpler service contract negotiation (renewal/renegotiation) to ensure profitability and a solid, long-term relationship
  • Handling multiple fixed, daily tasks concerning customer issues. Make sure that all customer communication is handled and registered in CRM
  • Contribute to the continuous improvement of both general work routines and formal procedures
  • Creating service orders and instructions to service technicians and other parts of the service organization

 

Qualifications

  • Previous experience in customer support and maintaining long-term customer relationships
  • Good knowledge of internal sales and administrative skills
  • Professional verbal and written communication skills in Swedish, and English
  • Experience with ERP and CRM systems
  • Experience with SAP
  • High-level skills in MS Office

 

Competencies
As a person you are/have:

  • A positive approach with a can-do mindset and true motivation towards giving the customer a great service experience
  • Innovative and independent, takes initiative and is action-oriented towards continuous improvements
  • A trusted team-oriented person who can secure the daily workflow
  • Detail-oriented, organized, and structured with a high focus on quality
  • Ability to cope with stress in an ever-changing environment
  • Service-minded with a significant business motivation

 

What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.


Additional information
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 25th of July. All inquiries are treated confidentially.


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.