Customer Service Agent

Are you enthusiastic about customer service? Do you have a commercial understanding and a solution-focused mindset? Then this position as a Customer Service Agent might be the next opportunity for you! 
 

Region NCE > SBU NCE Service > Customer Care Sweden
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. 
In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Swedish customers by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship, and seeking aftermarket sales.
 

Responsibilities
Customer Service Agent is the link between the customer and Vestas Service Management. This role is created to handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations.
Your responsibilities are:

• Receiving and handling customer requests as well as maintaining good operational relations with all types of customers from a Long-term Customer Business Relations and Customers Service Administration perspective
• Contribute to our sale of after sales products and services and contractual interpretation
• Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up
• Handling multiple fixed, daily tasks concerning customer issues. Making sure that all customer communication is handled and registered in CRM
• Ensuring effective communication with our service planning team. Forwarding all other requests to the relevant department and follow up on the progress. Creating service orders and instructions to service technicians and other parts of the service organization
• Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays as well as maintaining personal records of all contact with each customer and checking contract coverage of incoming work requests
• Contribute to the continuous improvement of both general work routines and formal procedures

Qualifications

• Previous experience of customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Professional verbal and written communication skills in Swedish, and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
• Experience with SAP, SF is beneficial

Competencies

• A positive approach with a can-do mind set and true motivation towards giving the customer a great service experience as well as see the customers perspective
• Innovative and independent, takes initiative and is action oriented towards continuous improvements
• Team-oriented people person 
• Detail-oriented, organized and structured with a high focus on quality
• Ability to cope with stress in an ever-changing environment
• Service-minded approach with a significant business motivation who can secure the daily workflow
• Knowledge/interest in technology and renewable energy

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.
 

Additional information
Your primary work location will be Malmö, Sweden. You should expect some travel activity, approximately 15 days per year. 

If the above match your skills and qualifications, please apply no later than 09.07.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.