Global Service Account Manager- Madrid, Copenhagen or Hamburg

Do you have experience managing accounts? Are you excited about Sales? The this job is for you! 

Service (1006) > Global Service Commercial & Products> Service Key Accounts

The Service Key Accounts department is responsible for managing customers that are key for Vestas Service Business. We form a highly skilled sales and key account management team, responsible for developing and delivering commercial strategies that contribute towards Vestas´ sales and profitability goals while ensuring a high level of customer satisfaction.

 Responsibilities

•   Establishes productive professional relationships with key stakeholders within the assigned customers.

•   Develops account strategy and account plans at global level and adapts such strategy and execution to the specific needs of the different markets where the customer operates, in close coordination with the regional sales teams.

•   Proactively collect and maintains essential intelligence about the customers strategy plan, pipeline and buying behaviour to inform and update the account strategy, Vestas´ service product development and ultimately Vestas´ strategy.

•   Coordinates the involvement of company resources (technology, service sales, service operations, turbine sales and management functions) in order to meet account needs and customer performance expectations.

•   Oversees the strategy and preparation of offers and strategic partnerships in response to global tenders and requests for proposals in close coordination with the regional sales teams.

•   Establishes a cadence of quarterly business reviews with the assigned key customers to ensure a high customers satisfaction, identify business opportunities and secure the needed resources within the company to deliver on those.

Qualifications

•   Bachelor´s Degree in Sales, Business Development or Engineering (MBA-level education is beneficial)

•   Minimum 3 years of experience in Sales or Account Management-related roles within the renewables business (wind preferred),

•   Proficient in English.

Competencies

•   Achieves sales targets and strategic targets in designated key customers.

•   Prepares and delivers offers with a high level of professionalism and a focus on customer satisfaction and business sustainability.

•   Completes and maintains customer account plans that meet or exceed Vestas standards.

•   Maintains high customer satisfaction and intimacy across a wide range of stakeholders within the customer organization.

•   Handle customer challenges and complaints in a timely and effective manner.

•   Act as the liaison between key customers and internal teams across the Vestas value chain.

•   Builds sustainable and robust pipeline and ensure accurate forecasting and account planning in significant collaboration with regional sales teams.

•   Drive customer success through solid business understanding and the ability to strongly align the Vestas value proposition with the customer's' business goals.

What We Offer

•   Exposure and interaction with key stakeholders in some of the companies that are leading the energy transition. Those are Vestas key customers.

•   Opportunity to become part of a diverse and global team that has a critical impact in Vestas culture and Vestas business.

•   A fast-paced environment with plenty of development opportunities, focusing both on personal and professional growth

•   Flexible working model.

•   Opportunity to be based in Madrid, Copenhagen or Hamburg. Other locations may also be available based on candidate profile and assigned customers.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.