Service Contract Engineer

Do you want to shape the future for green energy?

Region MED > SBU MED Service > Contract Management Portugal

The Customer Service & Contract Management Department is a part of our Service Business Unit in Portugal and is responsible for handling the service contracts in place, as well as servicing all aftermarket customers with services and spare parts for the wind turbines and windfarms.

Responsibilities

The selected person will be responsible for managing some of our customers and contracts in place, and maintain positive customer relationships, with these main functions:

• Customer loyalty increase will be your key role within the team. Therefore, it is expected that you develop and maintain relationships with existing customers, leveraging the relationship to ensure revenue growth for the company
• One of your main responsibilities will be to oversee the contracts signed with our customers, being accountable for each project profitability, ensuring that the growth strategy defined for each of your customers is fulfilled and being responsible to coordinate internally and externally any issue coming from your customers
• Create and identify new business opportunities for the Service Organization
• Analyze the Customers Loyalty Results and suggest service improvements
• Elaborate and provide the customer with the requested quotations for different services and supplies
• Coordinate the answers to contractual/advanced technical questions from Customers involving when necessary other departments (Operations, Technology, Legal, etc.) on the portfolio of wind farms under your responsibility
• Report the profitability and Order Intake of the service contracts, ensuring the Service provided remains within the Sales assumption
• Tenders' support until the signing of the Service Contracts within the frame of the mandate given
• Control of the budget and the P&L, responsible for LD's (incentives; variable price) negotiation
• Control of overdues
• Prepare strategic account reports, records, and track information from customers for internal analysis to prepare negotiation plans

Qualifications

• Master/Bachelor's Degree in Engineering or similar academic background
• Proven commercial/sales management skills and, ideally, a high level of Wind Energy market knowledge
• Highly motivated and proactive, and possess enhanced customer-service skills
• Negotiation skills are also required for the position
• The position will be based in Porto (Portugal)
• It will be valuable if the candidate is experienced on technical sales and contracts management on industrial environment, with experience selling services and products
• Competencies
• Good understanding of business processes management and improvements
• Desirable knowledge of ERPs (SAP, Salesforce)
• Skilled IT user, including Microsoft Office and advanced user of Excel
• Fluent in Portuguese and English, both written and spoken (Spanish desirable)
• Good interpersonal cooperation skills and a customer-oriented attitude
• Collaborative, collaborative attitude

What we offer

We offer an exciting job in a ever changing, international environment. You will be working in a fast-growing team which is at the forefront of growth within the wind energy sector. As well as offering an attractive salary and benefits package, we put the emphasis on developing both personal and professional skills. In return, we expect you to work effectively to achieve results.

Additional information

We look forward to receiving your application as soon as possible, as we will be reviewing applications on a rolling basis. To apply for this opportunity please submit your resume in English.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.